How do indie retailers juggle the daily demands of their stores and keep things running smoothly without feeling overwhelmed? It all starts with having efficient operations in place.

I’m excited to be sitting down with Susan Negen today. Not only is she a dear friend, but she’s also the co-founder of Whizbang! Training, with over 20 years of experience helping independent retailers build better, more fulfilling businesses.

We’re diving into retail operations and how you can leverage them to save time, reduce stress, and increase employee happiness. In this episode, she shares practical frameworks you can start implementing to keep your store running like clockwork.

Susan is also giving us a sneak peek into their brand new platform: Brilliance. Trust me, this tool is a game-changer for your store and our industry. Tune in as Susan walks us through what retailers need to know today and which trends are on the horizon. I know you’re going to learn so much from her today!

[02:12] Susan's journey from major department stores to indie retailers

[04:46] What two systems would Susan recommend to retailers who want less stress and more time?

[10:54] The "Four F's" system for retailers who don't have enough time to build their systems

[19:21] When should indie retailers factor in time for learning and ongoing education?

[27:49] Susan's insider tips on a proven strategy that works wonders for her indie retailers

[31:10] What major industry changes should retailers adapt to today?

[34:59] Which upcoming retail trends should independent retailers prepare for to stay competitive?

[37:19] Susan's resilience round

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