I flew out to Baltimore Thursday night to deliver an early Friday morning keynote. As it turns out, there was a mixup with company contracted to take me to the venue. In this brief episode, I share a quick lesson about how the owner of the limo company responded to the screw up, and there's a lesson for all of us when you and I inevitably make our next mistake.

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Talent Triangle: Leadership

Total Duration 3:23

Download episode 260