Michele Kehrer, PT, comes to us as an owner who has been through some incredible tragedies in her life and, while overcoming those tragedies, concurrently established a thriving niche PT practice. Now she looks at life and business ownership through a different lens. Everyday is full of gratitude. Little “issues” are quickly addressed or minimized. Her priorities are quite a bit different. Now she shares her insights with us and those whom she coaches. She has definitely made the jump from success to significance, and her influence is felt around the world. In this episode, she shares her story, some of the important topics she addresses with other business owners, and the books that are playing an influential role in her leadership.

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John Woolf, PT, is out to change healthcare and not with any amazing technical breakthroughs. Rather, John is determined to change the practitioner’s mindset and redirect their focus on the patient (not their evidence-based care they provide) and aligning with the patient. By doing so, John has learned that patients are more engaged in their therapy – attending their PT sessions, following instructions, decreasing the cancellation rates, staying with their therapy/therapist, and completing their Plan of Care! Optimal outcomes are thus more often seen when the provider is focused foremost on their relationship with the patient and not the care they provide. Today, we get to talk about one aspect of developing that relationship – solution-based language – focusing our questions and discussions on the solutions and not the problem that is presented. Great stuff!

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Starting your own clinic can already feel like going over a mountain, how much more when you have more than twenty clinics on hand? Someone who knows just how that feels is co-owner and co-founder of HealthQuest Physical Therapy in Michigan, Bill Knight. We pick his brain as he narrates his experiences of owning twenty plus clinics which continue to grow and expand. He talks about the elements that made them successful while giving great tips for aspiring owners out there on their role in the business, whether as businesspeople or clinicians. Bill also shares about the importance of partnerships to business success and implementing programs that really help a lot towards the productivity among the staff.

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I’m excited to bring back Dimi, Dr. Dimitrios Kostopoulos, PT, DPT, MD, PhD, DSc, ECS, as we discuss the seven facts that will be and are changing the future of the PT industry. Dimi runs a number of physical therapy businesses – clinics, continuing education company, diagnostics – and also been on a number of local and national PT boards. He has perspective, and thus I believe he is expert on what is happening to our industry and able to predict what will be coming in the next five to seven years.

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Dee Bills, PT, spent a year perfecting her clinic’s front office procedures and now has it down to a science. Dee found Front Office Guru in 2016 and now specifically trains front offices to optimize the patient experience, the arrival rates, and, thus, the collections at the front desk. In doing so, she has been able to turn around clinics that were severely under-performing to eventually achieving more than 95% arrival rates week over week. Dee has systematized her processes and is willing to share some of them in today’s episode.

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Jeff McMenamy, OT, and Dr. Sabrina Starling (from the previous episode) join me in a conversation about Jeff’s success and how his success is directly related to the business coaching that Dr. Starling provided and continues to provide him. Jeff started his clinic in a two-car garage and now owns four clinics across Wyoming – Teton Therapy. His life changed forever when Dr. Starling asked one question. Take a listen to the episode to find out what it was (mystery sandwich!). Jeff attributes a great measure of his success to the coaching he’s received, and I am in complete agreement. Lesson of the day – get a coach!

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Sabrina Starling, PhD, PCC, BCC, wrote the book on how to find the top talent to join your team, literally. After noticing that recruiting and hiring “A” players was exponentially more difficult in rural settings she decided to write the book on it – How to Hire the Best (available on Amazon). She has worked with a number of physical therapy owners in the past and has recognized some of our pitfalls. She shares with us how we can get out of our own way and hire the most talented people to share our visions and join our teams. A number of factors are at play, and she goes through them all, greasing the wheels on capturing top talent will pay off in spades – productivity, culture, profits, stress (relief), growth, etc. Spend a few hours a week and the difference will be felt for years.

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You can’t do it all, and you won’t achieve your business goals if you try to do it all yourself. If so, your personal limitations become your business’ limitations. You’ve got to develop leaders if you want to grow. How do you do it? Judy Cirullo, PT, ACC, CPC, ELI-MP has spent decades in physical therapy – as a therapist, owner, and now coach/consultant. Her professional experience has taught her many things, but one of the more crucial things she has learned and now teaches is that true freedom and stability for the business and business owner is achieved when they have a unified leadership team. It’s one thing to simply have a team, but to have a team that is unified in purpose, mission, and vision is an unstoppable force. Judy trains teams across the country and now shares some of her secrets with us.

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Jeff Lee, co-founder and CEO of Measurable Solutions, knows what it takes for an owner to achieve greater revenues, profits, stability, freedom, and growth. What does it take? A team. An owner can never do it by himself. An owner has to have a POWERFUL team around him to carry out his vision. With a powerful team, an owner can expect to, in Jeff’s words, run a company from any distance which continues to grow and run on its own and provide the owner the freedom to do what he/she wants to do. Is that not every owner’s dream? Jeff and I break it down into some of the simple things necessary to do just that. We say its simple, but it takes the discipline and effort to groove these teachings in. Measurable Solutions is around to help you out.

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Paul Wright, B. App. Sc (Physio), Dip. Ed. (Phys. Ed.), Adv. Dip. Business Management, built his Australian physiotherapy practice from one clinic to two clinics, back to one clinic, then up to six clinics before selling them. How did he do it? Easy – systematizing (“E-Myth Revisited” by Michael Gerber) and managing by statistics. Lo and behold, he jumped from one to six clinics in a couple of years and managed them all from home, only spending a couple hours each week in his clinics. Paul now shares his insight via coaching, his website, www.healthbusinessprofits.com, and his new book, How to Run a One Minute Practice. He shares his story with us, his challenges, and how he did it all on today’s podcast.