May 03, 2023

Progressive Auto Body Management

1 hour 3 minutes

Andrew Batenhorst, Body Shop Manager at Pacific BMW, brings progressive thinking to the collision repair industry. In this episode, hear how he is going above and beyond to improve the industry, the ways he keeps in touch with his staff, and how he introduced meditation at the shop.

(6:29) Andrew’s Background
(13:08) Struggling to Find Talent
(24:34) Keeping Staff Happy
(38:07) Meditating at the Shop
(45:27) Manager & Technician Relationships
(57:42) Future of the Collision Industry

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About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[email protected] | 608.716.2122

About Our Guest:
Andrew Batenhorst
Body Shop Manager, Pacific BMW
[email protected]

Sponsor:

Fullbay makes life easier for just about everyone in the shop. Its streamlined workflow helps boost tech efficiency and productivity, meaning more vehicles (and more revenue) can roll into the shop. Shop customers are big fans of their software, too, because it gives them their own portal to authorize work, see how things are going, and even communicate with the shop.

Guess what? Owners love Fullbay, as well—but not only because it lets them see how things are going during a day at the beach. The app makes it easy for them to send estimates and invoices. And with Fullbay Payments and Fleet Payments, they’ve made it easier than ever for your customers to pay those invoices.

Want to learn more about Fullbay? Head to Fullbay.com/wrenchway!