Rachel and her husband Rob discuss their collective experiences at the VRMA International conference. They emphasize the value of connections over mere networking, highlighting how personal interactions foster stronger ties and unexpected opportunities in the vacation rental industry. They also detail their method for deciding which team members should attend conferences, which involves a motivational write-up from the team members themselves. A significant part of the conversation revolves around a negative experience with a vendor who failed to meet expectations, using it as a learning point for improving their own customer service. Throughout the episode, Rachel and Rob laud the positive aspects of the conference, including the deep, meaningful connections made, shared insights, and the overall importance of in-person interactions. The two reflect on the numerous positive outcomes from the conference, including new ideas, deeper team connections, and the essential role that social interactions play in the industry's growth and development. They also touch on the personal growth experienced by Rachel as she takes on more leadership roles and begins to see herself as a thought leader in the industry.

Contact Rob:

[email protected]