REB Podcast Network

In this episode of the REB Business Empowerment Showcase, editor Liam Garman sits down with Ben White, co-founder and CEO of Ailo, and Jodie Stainton, Harcourts Solutions Group director of property management, to examine the forces redefining modern property management, from new technology to cultural change, and shifting consumer expectations.

White charts the sector's evolution across three major waves: the digitisation of paperwork, the rise of cloud connectivity, and now a third wave focused squarely on the customer experience. He explains why this era demands a complete rethink of how landlords, renters, and tradies interact with property managers, and how technology can streamline this shift.

Stainton talks about how Harcourts Solutions Group is unpacking new property management models and leading large teams through transformation, sharing why personalised service delivery is becoming non-negotiable, and why culture and team empowerment sit at the heart of any successful change program.

The discussion digs into the fear and friction that often accompany technological shifts, and why the agencies that confront this head-on are the ones lifting efficiency, strengthening relationships, and setting new service benchmarks.

The episode closes with an emphasis on leadership, alignment, and culture – the foundations that enable property management businesses to innovate, adapt, and thrive. With the third wave of property management now in full swing, White and Stainton reveal why vision, technology and a customer-first mindset will define the next generation of industry leaders.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

Josh Phegan, joins FOUNDIT's DAYZERO to discuss leadership, systemisation, and high-performance routines.

Josh, who works with elite agents and brands globally, details the Four Pillars of Knowledge every professional must master and reveals how the best CEOs transition from day-to-day hustle to strategic growth.

He explains why the true value of a buyer's agent lies in skill and transactional knowledge, not off-market access, and the vital rituals high-performers use to sustain peak performance and energy.

In this episode of the REB Podcast, Liam Garman, editor of Real Estate Business, sits down with Arjun Paliwal from InvestorKit to explore the innovative strategies driving success in the Australian real estate market.

Paliwal reflects on his team's approach to innovation, explaining how doing things differently and focusing on strategies that deliver results has driven record-breaking growth and a surge in referrals.

He highlights the central role of customer satisfaction, showing how creating "raving fans" fuels organic growth more than advertising ever could.

The conversation delves into InvestorKit's use of specialisation and technology, demonstrating how focused teams and automation streamline processes and enhance service delivery.

InvestorKit recently won the REB Innovator of the Year – Residential Buyer's Agency award.

Paliwal also emphasises the importance of adaptability and continuous improvement, explaining how a culture of learning from mistakes keeps the business ahead of industry changes.

The discussion touches on broader market trends, including the influence of macroeconomic factors, interest rates, and the ongoing shortage of established property supply on buyer behaviour.

Paliwal also explores the evolving buyer's agent industry, advocating for higher standards and professionalism to ensure quality service as the sector grows.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

In this episode of the REB Business Empowerment Showcase, editor Liam Garman is joined by two guests from LJ Hooker: Stephan Gervois, General Manager of Marketing, and Jarita Rayasam, Head of Growth. Together, they explore how the network is transforming its brand and sharpening its growth strategy.

Gervois breaks down LJ Hooker's major modernisation program, which has relaunched the brand, rebuilt its marketing tech stack, and driven a 105 per cent increase in lead generation. With competition intensifying and costs rising, he explains why automation and a unified marketing ecosystem are essential for agents looking to nurture leads and stay profitable.

The discussion also dives into the changing compliance landscape, with Gervois urging businesses to prepare now for anti-money laundering and counter-terrorism financing (AML/CTF) reforms coming into effect next year.

Rayasam highlights the shift toward intentional, sustainable growth, with principals focusing on succession planning, leadership support and joining networks that offer genuine collaboration. She outlines how LJ Hooker's tech, tools and culture help agents build businesses that scale beyond the individual.

The episode closes with a look at why alignment, support and modern systems are becoming the key drivers of long-term success in real estate.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

In this episode of the REB Business Empowerment Showcase, editor Liam Garman sits down with Super Mover director Josh Chislett to unpack one of real estate's biggest pain points, the chaos tenants and home buyers face the moment they get the keys, and how Super Mover is turning this into a powerful asset for agent differentiation.

Chislett explains why delivering a truly seamless move-in experience has become essential for agencies looking to build loyalty and repeat business. He shows how Super Mover embeds directly into partner workflows to enhance brand value and strengthen client relationships, proving that customer-centric service is no longer optional but a competitive necessity.

The conversation also explores the transformative role of technology in the moving journey. Chislett highlights how digital tools, process automation, and integrated service solutions remove friction, elevate the client experience, and allow agents to focus on what they do best – nurturing relationships.

He concludes by outlining how innovation, human service, and strategic partnerships are driving Super Mover's rapid growth across Australia, setting a new benchmark for the industry and helping agencies stand out in a crowded market.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

In this episode of the REB Business Empowerment Showcase, editor Liam Garman sits down with Detector Inspector's Jordan Kagan Gescheit to unpack the biggest shake-up to Victorian property management in years – the 25 November rental reforms that will force agencies to prove a property meets minimum standards before it's advertised, and how Detector Inspector is helping agents and landlords alike.

Jordan breaks down why this recent development is a game-changer: Consumer Affairs Victoria's taskforce can now walk into an open home, review a listing, or audit photos on REA and Domain – and issue fines on the spot if a heater, window covering, blind, or any of the 14 minimum standards don't stack up. Owners and agencies are both in the firing line.

The duo then unpacks Detector Inspector's national expansion amid an increasingly challenging rental compliance market.

With pressure mounting, Jordan reveals how Detector Inspector built Properly a purpose-designed solution created with major Victorian brands to help property managers meet the new laws quickly. Using guided video capture workflows, property managers and business development managers can record a full minimum standards assessment, send it to Detector Inspector's specialist reviewers, and receive a formal determination – backed by a guarantee and penalty protection.

Jordan explains why timing is now everything, why relying on trades to physically access a property is no longer viable, and how Properly provides agencies with the only scalable way to establish a "reasonable belief" before a listing goes live.

He also lifts the lid on how Detector Inspector's technology flags compliance issues automatically, accelerates relets, and removes risk for property managers navigating the toughest reform environment the state has seen.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

In this episode of the REB Podcast, editor Liam Garman sits down with McGrath Estate Agents' founder, managing director, and CEO, John McGrath, for a rare deep dive into what separates good agents from truly remarkable ones – and why the next few years will reshape real estate as we know it.

McGrath reflects on four decades in the industry, unpacking the leadership philosophies, cultural frameworks, and personal disciplines that have shaped one of Australia's most influential real estate brands.

He explains why remarkability remains the ultimate differentiator, how leaders can clear and create energy within teams, and why reinvention is no longer optional for agents who want longevity.

The conversation tackles the sector's biggest trust challenges head-on – from the underquoting culture to the real impact of misinformation – and McGrath makes a compelling case for integrity as a non-negotiable competitive advantage.

McGrath also explores the rapid evolution of technology, warning that agents who resist artificial intelligence (AI) risk being left behind. He outlines how digital tools, automation, and emerging AI capabilities will supercharge service delivery, elevate client experience, and streamline business operations.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

In this episode of the REB Business Empowerment Showcase, deputy editor Emilie Lauer sits down with Lucas McEntee, CEO and founder of SaleFunder, rebranded as Riverstone Partners, to explore how real estate agents can streamline transactions and navigate upcoming regulatory changes.

McEntee reflects on the company's evolution, from a direct-to-consumer finance business to a service-focused partner for 6,000 agents across Australia, offering solutions such as vendor paid advertising (VPA) payments, BPAY, credit cards, and loans.

The discussion highlights the challenges agents face, including administrative inefficiencies, trust account risks, and preparing for the upcoming anti-money laundering and counter-terrorism financing (AML/CTF) changes, which are set to take effect on 1 July 2026.

McEntee explains how Riverstone Partners reduces a 12-step process down to just three, cutting costs, enhancing security, and allowing agents to focus on selling properties. He also emphasises the importance of understanding AML basics, knowing the customer, and integrating workflows seamlessly.

Looking ahead, McEntee shares his vision for the future of real estate transactions, including secure, efficient alternatives to traditional trust accounts and the continued expansion of services to support agents in a rapidly changing landscape.

His insights offer a roadmap for agents to operate more efficiently, securely, and profitably while confidently navigating regulatory changes.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

In this episode of DAYZERO, host Angus Ferguson sits down with Melanie Bosward, Founding Partner and Senior Buyer's Agent at FOUNDIT, to unpack her 25-year journey in real estate.

From starting her career on Sydney's Northern Beaches to building, flipping, and now buying for clients in the Northern Rivers, Melanie shares her insights on market shifts, micro-communities, and what buyers often overlook in one of Australia's most competitive regions.

A grounded conversation on strategy, lifestyle, and why great agents never really leave the industry.

In this episode of the REB Podcast, deputy editor Emilie Lauer sits down with Sarah Cincotta, founder of RISE with Sarah Cincotta, to explore how property managers and business development managers (BDMs) can build sustainable growth through strategic relationship building and personal branding.

Cincotta reflects on her career journey, from managing a menswear store to overseeing 186 properties in a paper-based era, before transitioning into a BDM role where she set record onboarding results.

The discussion highlights the pressures BDMs face, including resource constraints and gaps in director understanding, which can leave professionals uncertain about generating new opportunities.

Cincotta champions a "draw-in" approach over chasing clients, built on four pillars: visibility, energy, clarity, and relatability, to create a magnetic personal brand.

She stresses effective communication, self-awareness, and resilience as essential for building long-term client relationships.

Looking ahead, she envisions BDMs taking on a more strategic role, advising clients on wealth creation and asset management rather than just property management.

Her insights offer a roadmap for BDMs and property management leaders to leverage personal growth, strategic thinking, and relationship-building to thrive in an evolving real estate landscape.

Cincotta will also be sharing her insights live at the upcoming REB Property Management Excellence Conference (PMX), where she'll guide BDMs and property managers on building magnetic client relationships and future-proofing their businesses for long-term growth.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.