In this episode, Steve is joined by Said Haykal, the General Manager of Faena Hotel Miami Beach & District. Said is an experienced operations leader with a ultra-successful career of working in the luxury hospitality industry. He has been involved in opening some of the most prestigious properties in the world, including two properties that achieved Forbes Five Star & AAA Five Diamond Status within the first year of opening. Throughout this conversation, Said talks about his experience previously working at Ritz Carlton, St. Regis, Como Hotels, Four Seasons and the progression of roles that led to his current position as General Manager at Faena Hotel, building resiliency, leading a team, and what he recommends to every hospitality professional.

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