Salon Goals with Lauren Lappin

By Lauren LappinBusiness Entrepreneurship Arts Fashion & Beauty Marketing

Salon Goals with Lauren Lappin episodes

October 26, 2023 Ep. 68: How My Role as a Salon Owner has Changed Since 2016
https://www.instagram.com/laurenlappin_
In this week's episode Lauren discusses how her role has changed as a Salon Owner since 2016.
Lauren shares her how letting go of her ego, learning to trust others and delegate to other, and the implementation of her Salon's Policies & Procedures Manual have powered her evolution in business and life.
Ep. 06: Outsourcing. The path to reclaiming your time and maximising your life (and business). https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128?i=1000554777743
Allure's Instagram: https://www.instagram.com/allure_lashbeautybar
Everything Lauren Lappin: https://www.laurenlappin.com.au
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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.
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This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.
Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24
32 min
October 19, 2023 Ep. 67: Stop Being Afraid to Hire.
https://www.instagram.com/laurenlappin_
In this week's episode Lauren discusses why you need to Stop Being Afraid to Hire!
"Not everyone is like you. And the sooner that you realise this, the more comfortable you're going to feel when hiring people in your business".
~ Lauren Lappin.
"If you get a few good years service out of a highly productive Team Member (and they do decide to leave) how is that a loss?"
~ Lauren Lappin.
"If you're holding back on sharing all your knowledge with your Team, they will feel it, and they won't be able to do their jobs properly".
~ Lauren Lappin.
Send Lauren an Email: [email protected]
Everything Lauren Lappin: https://www.laurenlappin.com.au
Lauren's Instagram: https://www.instagram.com/laurenlappin_
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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.
....
This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.
Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24
16 min
July 20, 2023Ep. 66: Interview with Owen & Lauren Lappin (part 2)
https://www.instagram.com/laurenlappin_
In this week's episode Lauren once again shares the microphone with her husband, Owen, and the guys discuss the myriad roles that Owen plays in the businesses day-to-day, some public facing and many not. The guys also go into the ways Owen supports Lauren in the home.
Owen's day-to-day as the partner of a dyed-in-the-wool Entrepreneur.
A Haunted House, a Nightmarish Time, and the Origins of Runway Lash Co.
How much business talk, is too much business talk, in the home?
Salon Refit 2022. What was Owen's impression of the vision for the Salon refit?
Is there ever point where Owen thinks: "maybe that's enough different businesses"?
Owen's contribution to the Numbers, the IP and the HR of the businesses.
Does Owen have a small business idea of his own?
How has Owen helped Lauren in life and business that she hasn't shared on the show before?

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar
Everything Lauren Lappin: https://www.laurenlappin.com.au
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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.
....
This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.
Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24
33 min
July 14, 2023Ep. 65: Interview with Owen & Lauren Lappin (part 1)
https://www.instagram.com/laurenlappin_
In this week's episode Lauren shares the microphone with her husband, Owen, and the guys discuss the early years of the business and the role(s) that Owen has played along the way.
How did you meet?
What was Owen thinking when the business first moved from home into a commercial space?
What did Owen do during the first Salon setup?
What are your thoughts on Salon Owners who don't have a Supportive Partner?

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar
Everything Lauren Lappin: https://www.laurenlappin.com.au
....
This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.
....
This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.
Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24
35 min
July 07, 2023 Ep. 64: How Much Should I Be Paying Myself?
https://www.instagram.com/laurenlappin_
In this week's episode Lauren discusses one of trickiest questions in Small Business: as the Owner, how much should I be paying myself?
• "It's important that you reward yourself for the effort you're putting in". ~ Lauren Lappin.
• "Watching your Business grow is massively rewarding, but you also need to be financially rewarded". ~ Lauren Lappin.
• "Have a conversation with your Trusted Financial Advisor (TFA) about how much you could and should be paying yourself". ~ Lauren Lappin.
• "Investigate which Business Structure is most Tax and Advantaged for your business, and which structure gives you the most potential security over the long-term. (Talk to your Accountant or TFA)". ~ Lauren Lappin.
Allure's Instagram: https://www.instagram.com/allure_lashbeautybar
Everything Lauren Lappin: https://www.laurenlappin.com.au
....
This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.
....
This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.
Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24
18 min
June 29, 2023 Ep. 63: Should You Give Refunds?
https://www.instagram.com/laurenlappin_
In this week's episode Lauren discusses one of the most difficult topics in service-based small business: Should You Give Refunds?
Lauren shares a story from her own Salon that revolves around a Client that was aggressively seeking a refund for a service. Lauren (as the business owner) explains how she handled the situation at the time, in 2015, and how she might handle it differently now, in 2023.
The Big Question for this Episode: Is it even worth fighting to keep someone's money that really really wants it back?
Review The Lash Business Lounge in Apple Podcasts: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128
Allure's Instagram: https://www.instagram.com/allure_lashbeautybar
Everything Lauren Lappin: https://www.laurenlappin.com.au
....
This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.
....
This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.
Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24
20 min
June 22, 2023 Ep. 62: How to Increase Your Salon Revenue with Retail
https://www.instagram.com/laurenlappin_
In this week's episode Lauren discusses the ways a great Retail Range (and Strategy) can boost your Salon Revenue.
• "If you're running a more niche Beauty Business, there's nothing wrong with having a small Retail Range". ~ Lauren Lappin.
• "Only stock what you know and love". ~ Lauren Lappin.
• "If your Team don't know how different products you stock work, or they don't believe in them, they're not going to feel confident in talking to their Clients about them". ~ Lauren Lappin.
Allure's Instagram: https://www.instagram.com/allure_lashbeautybar
Everything Lauren Lappin: https://www.laurenlappin.com.au
....
This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.
....
This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.
Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24
15 min
June 16, 2023Ep. 61: What Policies Do I Need in My Beauty Business?
https://www.instagram.com/laurenlappin_
In this week's episode Lauren shares an overview of the Essential Policies you need in your Beauty Business (for both Clients and Staff).
Client-Facing Policies.
Booking Policy.
Late Cancellation Policy.
Deposit / Booking Fees.
No-Show Policy.
Guarantees / Make-Goods.
Late-Arrivals Policy.
Children in the Salon / No-Children in the Salon Policy.

Staff-Facing Policies.
Personal Leave / Annual Leave Requests.
Staff Purchases.
Treatments.
Discounts.
Sickness and Sick Days.
Use of Salon Equipment and Products.
Personal Presentation.
Social Media.
Photography.
Personal Phone Use.
Confidentiality.
Workplace Injury.

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar
Everything Lauren Lappin: https://www.laurenlappin.com.au
....
This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.
....
This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.
Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24
28 min
June 09, 2023Ep. 60: 3 Things You Need to Consider Before Hiring Staff
https://www.instagram.com/laurenlappin_
In this week's episode Lauren discusses the 3 Things You Need to Consider Before Hiring Staff.
Are you booked out? Is your Client Retention Rate at or around 75% ?
(08:00) Can you work more hours? Are you maximising the resources you already have?
(13:05) Can you afford it? Can you afford to hire somebody else?

"Good hiring decisions never come from a place of desperation" . ~ Lauren Lappin.
Allure's Instagram: https://www.instagram.com/allure_lashbeautybar
Everything Lauren Lappin: https://www.laurenlappin.com.au
....
This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.
....
This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.
Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24
21 min
June 01, 2023 Ep. 59: How to Get Your Clients to Rebook
https://www.instagram.com/laurenlappin_
In this week's episode Lauren discusses the importance of getting your Clients to rebook, and what to focus on so this happens at the highest level.
Client focussed communication, cleanliness and comfort is the key to the Client Experience and the foundation of getting your Clients to rebook.
"Your Team needs to be able to nail every touchpoint with the Client to keep your rebooking rate high". ~ Lauren Lappin.
Good vs Bad Customer Service - how many people might a Client tell? https://www.linkedin.com/pulse/20130604134550-284615-15-statistics-that-should-change-the-business-world-but-haven-t/
Allure's Instagram: https://www.instagram.com/allure_lashbeautybar
Everything Lauren Lappin: https://www.laurenlappin.com.au
....
This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.
....
This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.
Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24
26 min

About Salon Goals with Lauren Lappin

From the publisher's feed

Salon Goals is where we talk about what actually goes into running a profitable, sustainable beauty business — the kind that doesn’t rely on you being everywhere, and doing everything, all the time.