In this episode of Will Power, host Will dives deep into virtual assistants (VAs) and how they can support multi-location private healthcare practices. Kayla Pollack and Tone Williams from Virtual Rockstar, a company specializing in placing VAs, share their invaluable insights and experiences, revealing the key differences between successful VA implementation in large vs. small practices.

Key Discussion Points:

• The Power of Teamwork: Discover why multi-location practices that embrace a team approach to VAs, rather than individual hires, experience greater success and smoother integration. Learn how a support system and shared learning environment contribute to better outcomes.
• Setting Your VA Up for Success: Understand the critical role of training and onboarding. 
• Who Isn't Ready for a VA: Tone provides clear indicators of individuals who might not be a good fit for a virtual assistant, emphasizing the need for some level of organization and established processes before bringing on remote support.
• Hiring for Specific Skills: Learn why the "jack of all trades" VA is a myth. 
• The Top 5 Most Successful VA Roles in Healthcare: Get a breakdown of the most impactful VA roles for multi-location practices.
• Hiring for Culture: Discover why cultural fit is paramount when hiring VAs. Learn how one successful multi-location practice prioritized personality and alignment with their team and patients during the interview process.
• Two Models for Multi-Location Practices: Explore two distinct approaches to integrating VAs: the "all-in" approach for established practices and a more gradual "scaling as you grow" model. Understand the pros and cons of each.
• Saving Money & Improving Lives: Hear a real-world example of a multi-location practice saving over $250,000 annually while experiencing improved results and fostering a strong connection with their VA team in the Philippines.
• The Importance of Onboarding & Ongoing Support: Understand the crucial role of structured onboarding and ongoing communication in building successful long-term relationships with your virtual assistants. Learn about Virtual Rockstar's hands-on approach to support.
• The Impact Beyond Business: Discover the profound impact that hiring VAs at a fair wage can have on families and communities in the Philippines, going beyond mere cost savings.
• Advice for 20+ Location Practices: Get tailored recommendations on which VA integration model might be best suited for large, established healthcare organizations.

If you enjoyed this episode, please subscribe, leave a review, and share it with your colleagues who could also benefit from the power of virtual assistants. We love hearing from you and appreciate your support in making healthcare a little less stressful and a lot more impactful.

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
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