Service Design Show

Service design and the war in Ukraine / Max Tkachuk / Episode #150

Listen Later

How can service design help in times of crisis? This is one of the questions Max Tkachuk and I explore in this episode. 

Max lives in Kyiv and is an active member of the service design community in Ukraine.

Being a first-hand witness of the war, Max sees how both the local and international service design communities respond to the situation.

In this episode you'll learn about:

  • The state of service design in Ukraine.
  • If service design is relevant in times of crisis.
  • What can we, as an international community, do to help.
  • Which role could service design play after the war.
  • What lessons you can take away from all this.

    • Despite the terrible situation, it's encouraging to hear that at the same time, many good things happing in Ukraine. 

    I would invite you to listen to this conversation and see how you can potentially contribute, no matter how big or small.

    Sometimes service design is thought of as a nice to have addon. For me, this chat with Max once again shows that it can (and should) be at the heart of how any service is delivered.

    Thanks for being part of this community, and keep making a positive impact!

    --- [ 1. GUIDE ] -—

    00:00 Welcome to episode 150

    01:45 Who is Max
    03:00 60 second rapid fire
    07:00 Call to action
    08:45 Topic of today
    09:30 Historic context
    17:00 Design education
    22:00 Demand in the local market
    25:30 Situation today
    30:00 Response of the design community
    33:15 How can the community help
    36:00 The barriers to integration
    39:00 Leveraging international design
    44:45 What I do
    48:15 Join service.so
    52:00 Closing thoughts

    --- [ 2. LINKS ] ---

    • https://www.linkedin.com/in/maxtkachuk/
    • https://t.me/maxitkachuk
    • https://service.so
    • https://prjctrfoundation.com
    • https://www.ted.com/talks/philippe_starck_design_and_destiny

      • --- [ 3. DONATE ] ---

      • https://u24.gov.ua/
      • https://zgraya-help.com/
        • ...more
        View all episodesView all episodes
        Download on the App Store
        Service Design ShowBy Service Design Show
        • 4.7
        • 4.7
        • 4.7
        • 4.7
        • 4.7

        4.7

        12 ratings

        More shows like Service Design Show

        View all
        TED Radio Hour by NPR

        TED Radio Hour

        21,958 Listeners

        Hidden Brain by Hidden Brain, Shankar Vedantam

        Hidden Brain

        43,587 Listeners

        Monocle on Design by Monocle

        Monocle on Design

        76 Listeners

        The Daily by The New York Times

        The Daily

        112,238 Listeners

        Masters of Scale by WaitWhat

        Masters of Scale

        3,988 Listeners

        Creative Confidence Podcast by IDEO U

        Creative Confidence Podcast

        128 Listeners

        This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast by Gerry Scullion

        This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

        15 Listeners

        Design Better by The Curiosity Department, sponsored by Wix Studio

        Design Better

        320 Listeners

        Worklife with Adam Grant by TED

        Worklife with Adam Grant

        9,158 Listeners

        On Purpose with Jay Shetty by iHeartPodcasts

        On Purpose with Jay Shetty

        27,396 Listeners

        You're Dead to Me by BBC Radio 4

        You're Dead to Me

        3,184 Listeners

        Coaching Real Leaders by Harvard Business Review / Muriel Wilkins

        Coaching Real Leaders

        673 Listeners

        Product Thinking by Melissa Perri

        Product Thinking

        148 Listeners

        Empire by Goalhanger

        Empire

        2,468 Listeners

        HBR On Leadership by Harvard Business Review

        HBR On Leadership

        165 Listeners