Making decisions about who to hire or even who might need to be let go are some of the hardest but most important decisions to make in a coffee shop. So hard in fact that we can often fall into avoiding the decision by deferring to our existing staff for their opinion on who is or is not a good fit. While involving key staff in these decisions is generally good, putting too much emphasis or all the weight on them can end up in wrong choices for hiring or needlessly extending a staff member's employment solely based on the fact that people like them.

On today's Shift Break we will be discussing why we need to making these types of decisions based not so much on the expressed preferences of the current staff (or your own bias for that matter!) but on values alignment and professionally established standards for the business and that role.

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email [email protected] of book a free call now:

https://calendly.com/chrisdeferio/30min

Listen to related episodes:

• 159 : Addressing Unconscious Bias w/ Lauren Lathrop of Mill City Roasters
• 244 : Top 10 Ways to Lose Employees
• 278 : Making great Hiring Decisions
• Don't Hire on a Trial Basis
• Setting and meeting Standards in the Coffee Shop
• You Can't Automate Quality

Emotions, Self-Sabotage, and Telling Ourselves the Truth

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