The difference between dirty, dysfunctional, or neglected, and something that is maintained but has character, is the level of intentionality given to it. In many shops, we find broken and dismal conditions that really should have been maintained and fixed, but are often explained away as simply the age of the café itself as though it adds character. Most of the time we're fooling ourselves.

Today on shift break, we are going to be talking about the difference between character and neglect and how to properly give attention to the place that we are welcoming people into so they have fewer distractions from enjoying their experience.

Related episodes:

• 307 : 10 Simple ways to Level Up your Coffee Shop
• 240 : What to do before your Build your Bar
• Working Clean : Tips for keeping the bar looking and working well while you work
• 523: Encore: How We Ruin Specialty Coffee Experience
• SHIFT BREAK: Keeping the Shop

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Then you need to apply to join Key holder Coaching Groups!

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