When a new manager is placed in a cafe, they often will try to change a lot of things in a bid to justify their role and/or create what they believe is the positive change they have long wanted to see as a barista. While both are understandable, neither one should be the first thing a manager takes on as they become established.

Today on Shift Break we will be talking about how to order your focus as a new manager, first around learning and building trust, then entering into the work of change. 

For owners and those responsible for hiring and placing managers, there is wisdom here for you in helping you help managers thrive, as well as how to discern red flags in peoples character and agendas before you rush to promote. 

Here are some related episodes to explore: 

• 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority
• 425 : Some Thoughts on Supporting Your Manager
• SB: Learning vs LEARNING
• 278 : Making great Hiring Decisions

 

KEY HOLDER COACHING GROUPS ARE LIVE! 

Are you a coffee shop owner looking to join a community of other owners to help bring perspective, insight, encouragement, and accountability in a well curated setting? 

Then you need to apply to join Key holder Coaching Groups! 

Applications are now open for fall 2025 Cohort: Click below to learn more: APPLY TO KEY HOLDER COACHING GROUPS

 

HIRE KTTS CONSULTING AND COACHING!

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email 

[email protected]

of book a free call now: 

https://calendly.com/chrisdeferio/30min 

 

Thank you to out sponsors!

Everything you need for back of the house operations https://rattleware.qualitybystainless.com/

 

The best and most revered espresso machines on the planet: www.lamarzoccousa.com