January 31, 2025

Start Simple: A Practical Approach to Implementing Digital Vehicle Inspections (DVI) [THA 418]

45 minutes

Thanks to our Partners, NAPA TRACS, and Today's Class

This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you're new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive.

Ben Dexter, National Training Manager, NAPA TRACS

Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow.

Charlie Pixley, Charlie's Car Car, Clearwater, FL

Show Notes

Watch Full Video Episode

Introduction to Digital Vehicle Inspections (00:00:00)

Challenges of Implementing DVI (00:03:03)

Leadership and Accountability (00:04:07)

Charlie's Experience with DVI (00:05:02)

DVI Evolution and Adoption (00:06:25)

Ben's Insights on Change (00:07:56)

The Importance of KPIs (00:09:41)

Battling Priorities in Shops (00:13:01)

Improving DVI Processes (00:16:40)

Customer Perspective on DVI (00:18:53)

Challenges in DVI Implementation (00:19:45)

Consumer Engagement with DVI (00:20:26)

AI and Technology in DVI (00:21:18)

Importance of Customer Complaints in DVI (00:22:36)

Professionalism in DVI Communication (00:23:40)

Learning from Industry Peers (00:25:21)

Benefits of DVI for Sales Growth (00:26:38)

Leadership Role in DVI Implementation (00:30:49)

300% Rule in DVI (00:33:03)

Creating Habits for Change (00:35:44)

Leadership and Accountability (00:36:36)

Key Performance Indicators (00:41:21)

Start Simple and Improve (00:42:07)

Constant Correction and Praise (00:43:55)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today's Class

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/

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By Carm Capriotto, AAP

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