How do you tell a staff member he or she is doing something wrong without getting into an argument?

It's all about establishing a feedback culture, says Per Mattson, Certified Two-Brain mentor.

When you clearly communicate how constructive feedback helps improve the business and makes everyone better, staff members will be more open to receiving—and giving—it.

Here's how to do it.

Links:

Two-Brain Programming
Building a Feedback Culture
Two-Brain Business February Regional Event
When No One Sees Your Vision (and It’s all Your Fault)
The State of the Industry
AGuard

Timeline:

1:56 – Feedback vs. criticism.

3:30 – How to minimize hurt feelings.

6:14 – How to help your staff accept feedback.

7:45 – Leading from the front: Asking for feedback from staff.

13:01 – The scary question brave gyms owners need to ask their staff.

16:04 – How to develop a feedback culture are your gym.

19:10 – What you’ll learn about feedback at the February Two-Brain Regional Event.

20:40 – The biggest mistakes gym owners make when it comes to feedback.

22:11 – The importance of deep listening.

25:01 – Feedback in action: Per and Mike get reps with roleplay. 

30:49 – The value of practice.

32:13 – One easy thing you can do to start building a feedback culture at your gym today.