The Action Catalyst

Dave Murray, a former client of The DiJulius Group, joined The DiJulius Group after 20 years of experience in Customer service, marketing, and sales, primarily in the sports and entertainment industry. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.

Dave has been personally trained on the methodology created by John DiJulius, and uses it regularly with clients including Anytime Fitness, Carnival Cruise Lines, TravelCenters of America, and many more. As a Senior Customer Experience Consultant with The DiJulius Group, Dave leads clients in generating ideas, turning those ideas into systems, and then implementing and executing them enterprise wide. He is also an accomplished keynote speaker full of insight and wit; leaving audiences motivated, entertained and walking away with great content to implement immediately.

Show Highlights:

A lot of businesses see customer experience as an expense instead of an investment. @DavidDMurrayThe experience you provide is the one true way to differentiate yourself from the competition. @DavidDMurrayA successful customer service statement is one that every employee in the company understands, recognizes what it means for their roll and knows how to act on it. @DavidDMurrayBe aware of how you treat every person you contact within the company, even the doorkeeper. @DavidDMurrayThink beyond that singular transaction. @DavidDMurrayMake the most of the time you have with your customer, listen and build your customer intelligence. @DavidDMurray

Find more on Dave Murray and the Dijulius Group by clicking here.

The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!

Matt Mayberry, a former NFL linebacker for the Chicago Bears, is currently one of the most read columnists for Entrepreneur Magazine, as well as an acclaimed keynote speaker and peak performance strategist. He also writes for Fortune Magazine. As the CEO of Matt Mayberry Enterprises, a training and consulting company, he specializes in maximizing the performance of individuals and organizations all over the world. His book, Winning Plays, comes out September 6, 2016.

Show Highlights:

Set one game-changing goal that is going to drastically take your business and life to the next level. @MaTt_MaYbErRyWhat are you most passionate about and what will give significance to your life? @MaTt_MaYbErRySuccess is fulfillment and significance in doing what we want, when we want, with people we love. @MaTt_MaYbErRyAn organization can only become the best version of itself when it's people become the best version of themselves. @MaTt_MaYbErRyDeveloping the people is the first step to developing the organization. @MaTt_MaYbErRyLack of persistence and focus are the two things keeping people from achieving their goals. @MaTt_MaYbErRyExpand your vision for what is possible for your business and your life. @MaTt_MaYbErRy

To find out more about Matt Mayberry and to pre-order his book, Winning Plays, Visit MattMayberryonline.com.

The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!

Matt Mayberry, a former NFL linebacker for the Chicago Bears, now CEO of Matt Mayberry Enterprises, talks about going from a teenage drug addict to the NFL, using an organized and strategic action plan to prepare his body and his vision for the big leagues.

Hear Matt’s full interview in Episode 155 of The Action Catalyst.

Matt Mayberry, a former NFL linebacker for the Chicago Bears, acclaimed keynote speaker and peak performance strategist, and CEO of Matt Mayberry Enterprises, talks about going from a teenage drug addict to the NFL, getting a major life lesson from Zig Ziglar, creating a gameplan for his life, the strategy to coming up with your one game-changing goal, and how you will become what you believe.

David Avrin, The Visibility Coach, is one of the most in-demand Business Marketing/Branding Keynote Speakers in the world today. With a surprisingly irreverent and entertaining style, David delivers a profoundly insightful and hard-hitting message to business audience across North America and around the world.

Show Highlights:

The new reality in the marketplace is that everybody’s good. @DavidAvrinYou have to make a compelling case that you’re a better choice than the other good choices. @DavidAvrinMost of our marketing connection really has to be about making that compelling case about what makes us different. @DavidArvinFour most dangerous words in business – All Things Being Equal. @DavidAvrinTrue does not equal compelling and accurate does not equal persuasive. @DavidAvrinTo what question is your business the answer? @DavidAvrinWhat makes you the best choice in a sea of good choices doesn’t have to be monumental but it has to be memorable. @DavidAvrinFor most of us, our biggest challenge is not our competitors it’s anonymity. @DavidAvrinIf they don’t know who you are they can’t buy what your selling. @DavidAvrinThere are lots of way to do it right but only one way to do it wrong and that’s complacency. @DavidAvrinIf you want people to be interested, you have to be interesting. @DavidAvrinFind your uniqueness and exploit it in the service of others – Larry Winget

The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!

David Avrin, The Visibility Coach, is one of the most in-demand Business Marketing/Branding Keynote Speakers in the world today. With a surprisingly irreverent and entertaining style, David delivers a profoundly insightful and hard-hitting message to business audience across North America and around the world.

Show Highlights:

The new reality in the marketplace is that everybody’s good. @DavidAvrinYou have to make a compelling case that you’re a better choice than the other good choices. @DavidAvrinMost of our marketing connection really has to be about making that compelling case about what makes us different. @DavidArvinFour most dangerous words in business – All Things Being Equal. @DavidAvrinTrue does not equal compelling and accurate does not equal persuasive. @DavidAvrinTo what question is your business the answer? @DavidAvrinWhat makes you the best choice in a sea of good choices doesn’t have to be monumental but it has to be memorable. @DavidAvrinFor most of us, our biggest challenge is not our competitors it’s anonymity. @DavidAvrinIf they don’t know who you are they can’t buy what your selling. @DavidAvrinThere are lots of way to do it right but only one way to do it wrong and that’s complacency. @DavidAvrinIf you want people to be interested, you have to be interesting. @DavidAvrinFind your uniqueness and exploit it in the service of others – Larry Winget

The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!

Joanne Miller is an artist, speaker and author with her newest book, Creating a Haven of Peace, released this month. She married Dan Miller in 1968 and together they run 48 days. Joanne and Dan are great examples of living a peaceful life and having a healthy marriage.

Show Highlights:

We live in a world so busy and stress producing – you need a place to go where you can escape the stressors that live outside your home. @48daysteamYour home can and should be a sanctuary. @48daysteamPeace in the home starts with Respect. @48daysteamDifficult times in our lives can be learning experiences if you look at them that way and don’t let them define who you are. @48daysteamWe get so involved in the clutter in our lives that we don’t take the time to enjoy our homes. @48daysteamMaking time for each other is a key ingredient to a healthy marriage. @48daysteam

The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!

Joanne Miller is an artist, speaker and author with her newest book, Creating a Haven of Peace, released this month. She married Dan Miller in 1968 and together they run 48 days. Joanne and Dan are great examples of living a peaceful life and having a healthy marriage.

Show Highlights:

We live in a world so busy and stress producing – you need a place to go where you can escape the stressors that live outside your home. @48daysteamYour home can and should be a sanctuary. @48daysteamPeace in the home starts with Respect. @48daysteamDifficult times in our lives can be learning experiences if you look at them that way and don’t let them define who you are. @48daysteamWe get so involved in the clutter in our lives that we don’t take the time to enjoy our homes. @48daysteamMaking time for each other is a key ingredient to a healthy marriage. @48daysteam

The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!

Jonah Berger is a marketing professor at the Wharton School at the University of Pennsylvania and bestselling author of Contagious: Why Things Catch On and Invisible Influence: The Hidden Forces that Shape Behavior.

Dr. Berger has spent over 15 years studying how social influence works and how it drives products and ideas to catch on. He’s published dozens of articles in top-tier academic journals, consulted for a variety of Fortune 500 companies, and popular outlets like the New York Times and Harvard Business Review often cover his work.

Show Highlights:

Social transmission is any time in which one person’s behavior effects another. @j1bergerSocial currency – we are more likely to share something the better it makes us look. @j1bergerThe things we share affects how other people see us. @j1bergerAs business owners we get people to talk about our product by sharing how talking about our product makes them look good. @j1bergerFocus needs to be on the customer or user and how it will make them look. @j1bergerTriggers – How can we link ourselves to something in the environment that people think of often. @j1bergerRather than thinking about what technology I’m on, focus on the underlying psychology of “why would someone share my product?” @j1bergerFocusing on your customer rather than the company will help you be more successful. @j1berger

The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!

Jonah Berger is a marketing professor at the Wharton School at the University of Pennsylvania and bestselling author of Contagious: Why Things Catch On and Invisible Influence: The Hidden Forces that Shape Behavior.

Dr. Berger has spent over 15 years studying how social influence works and how it drives products and ideas to catch on. He’s published dozens of articles in top-tier academic journals, consulted for a variety of Fortune 500 companies, and popular outlets like the New York Times and Harvard Business Review often cover his work.

Show Highlights:

Social transmission is any time in which one person’s behavior effects another. @j1bergerSocial currency – we are more likely to share something the better it makes us look. @j1bergerThe things we share affects how other people see us. @j1bergerAs business owners we get people to talk about our product by sharing how talking about our product makes them look good. @j1bergerFocus needs to be on the customer or user and how it will make them look. @j1bergerTriggers – How can we link ourselves to something in the environment that people think of often. @j1bergerRather than thinking about what technology I’m on, focus on the underlying psychology of “why would someone share my product?” @j1bergerFocusing on your customer rather than the company will help you be more successful. @j1berger

The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!