In the second episode of this two-part interview on Supply Chain Now, co-host Marty Parker joins Scott Luton to continue the conversation with Wiley Jones, Co-founder and CEO of Doss. Building on the foundation laid in part one, this episode dives deeper into the challenges of scaling operations and the innovative solutions transforming resource planning. Wiley shares insights into addressing common operational pain points—such as order management and full-stack operations—through adaptive and efficient approaches.

The conversation explores how modern platforms are driving speed and agility, including reducing ERP implementation times from thousands of hours to just days. With a focus on real-time decision-making and operational excellence, the discussion sheds light on strategies to optimize supply chains, manage complex global operations, and adapt to the evolving demands of modern business.

Tune in for valuable takeaways on tackling operational challenges with a culture of curiosity, empathy, and innovation.

Jump into the conversation:

(00:00) Intro

(06:40) Reflecting on the Anti-ERP ERP Club

(10:05) Challenges of building a new ERP from the ground up

(13:15) How Doss approaches customer-centric problem-solving

(17:00) The "Vanilla" order management problem explained

(21:05) Scaling with full-stack operations

(24:50) The importance of strong data platforms in supply chains

(28:40) Addressing the complexity of operational systems

(33:20) The pace of change: reducing implementation time from 40,000 hours to 40

(37:30) How empathy drives Doss' approach to customer relationships

(41:45) Building a high-performance team at Doss

(46:10) Final thoughts and closing remarks

Additional Links & Resources:

• Connect with Wiley Jones: https://www.linkedin.com/in/wileycwjones/
• Learn more about Doss: www.doss.com/blog/supplychainnow
• Check out the Doss website: https://www.doss.com/?utm_source=podcast&utm_campaign=spn2&utm_medium=shownotes
• Connect with Scott: https://www.linkedin.com/in/scottwindonluton/ 
• Learn more about Supply Chain Now: https://supplychainnow.com 
• Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now  
• Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join  
• Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
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• WEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: https://bit.ly/40K1rsz
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This episode was hosted by Scott Luton and Marty Parker, and produced by Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/anti-erp-erp-club-reimagining-business-solutions-1353