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Are you a lawyer who struggles to be empathetic when working with clients? In this episode of the Maximum Lawyer Podcast, hosts Jim Hacking and Tyson Mutrux discuss the importance of using empathy to effectively communicate with clients.

Practicing voice inflection and empathy are skills that can help when working and connecting with clients. This is more so when speaking with potential clients and it can really seal the deal on getting people to trust you to take on their case. Jim emphasizes the importance of perspective and thinking about what it would be like to be the client calling the law firm to ask for help. Using feedback provided from a colleague, Jim speaks to the need for lawyers to be empathetic and how this is something his firm is working on.

Being empathetic is a balancing act in the legal space and Jim and Tyson talk about why this happens and how to get better at showing empathy when working with clients with different needs. It is important to sift and sort clients when they call in. You need to listen and let them know they are heard but also resolve the issue quickly and decide if you will move them down the line to the next step. If not, you need to kindly refer them somewhere else or let them know that your firm is not the right fit for what they need. 

Take a listen to learn more!

9:13 Feedback from clients regarding clarity in communication 

12:42 Discussion on the challenge of being empathetic while assessing potential clients

14:46 Strategies for respectfully ending calls with clients 

Tune in to today’s episode and checkout the full show notes here.