I found this article on the website TheChickenWire.com. It was called Humble at the Top: Why These CEOs Still Write Thank You Notes
One of the people they profiled was Frank Blake: Former CEO, The Home Depot
Frank Blake learned the art of writing notes from one of America’s masters of the practice, President George H.W. Bush. He served as Deputy Counsel when Bush was Vice President.
“Vice President Bush started every day by typing notes to people,” Blake said. “You knew they were typed by him because some of the letters were off line and there could be misspellings. I saw the power of taking the time to write a nice word to someone.”
When Blake became CEO of The Home Depot in 2007, he established a process for writing notes: regional and district managers sent him recommendations of store associates whose work or service deserved recognition. Blake spent a half-day or more each weekend writing notes by hand – and was inspired by what he learned.
“Our people did amazingly generous things for others,” he said. “It was a great way for me to end the week.”
It is important, he added, to be specific in the notes. And they don’t have to be long – most of his are two or three sentences and usually cover only the front of a monogrammed card.
“In an age of email and texts, there is something personal and special about a handwritten note,” Blake said. “I have saved every meaningful note I have ever received.”
Pretty awesome!