Rapport is easy when people’s styles match. But when there’s a mismatch, what then?

Phrases to keep people listening to your data and to get people to comply with your decisions.

When a star performer suddenly declines there’s always a reason. The question is where should you look for the reason?

Apologies can enhance or damage a relationship. Too few can be as damaging as too many. Here are four apologies—two to emulate, two to avoid.

Interacting with phantoms from the past is dangerous both personally and professionally.