The money talk can frequently overshadow the great work physical therapists do. No matter how great the person at the front desk sells and schedules physical therapy. Yet, they can't collect everything owed with the service. In this episode, Dee Bills of Front Office Guru emphasizes the need to hire and train their personnel to become comfortable with the money talk without sacrificing the financial welfare of the clinic. She shares how to handle and talk with teams about the conversation and upsets about money. It starts at the top, confirming the value of the service, addressing the "baggage" that people bring about money, and ultimately doing what's best for the patients and clinic. Optimize your front desk with Dee Bills!

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