Sign up to save your podcasts
Or
Share The Operating System Behind High-Performing Hospitality Brands: Critical Thinking, Culture, and Guest-Centric Design - Matthew Bell, Mollie's
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
The Operating System Behind High-Performing Hospitality Brands: Critical Thinking, Culture, and Guest-Centric Design - Matthew Bell, Mollie's
Matthew Bell, Managing Director at Mollie's, shares the foundational ideas that shape his approach to building modern hospitality brands in this conversation with our guest experience correspondent, Danica Smith -- from applying critical thinking and experimentation to empowering frontline teams through an inverted-pyramid culture. Drawing on formative experiences and a decade leading operations at citizenM, he explains how assumptions are tested, how failure becomes learning, and why clarity of product and guest-centric design matter most when scaling. Bell also offers a first look at the evolution of Mollie’s as it expands from roadside motels into urban, design-led hotels and diners, revealing the principles he believes will define high-performing hospitality in the years ahead.
A few more resources:
- If you're new to Hospitality Daily, start here.
- You can send me a message here with questions, comments, or guest suggestions
- If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
- Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
- If you want to advertise on Hospitality Daily, here are the ways we can work together.
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
View all episodes
By Josiah Mackenzie
4.9
4040 ratings
Matthew Bell, Managing Director at Mollie's, shares the foundational ideas that shape his approach to building modern hospitality brands in this conversation with our guest experience correspondent, Danica Smith -- from applying critical thinking and experimentation to empowering frontline teams through an inverted-pyramid culture. Drawing on formative experiences and a decade leading operations at citizenM, he explains how assumptions are tested, how failure becomes learning, and why clarity of product and guest-centric design matter most when scaling. Bell also offers a first look at the evolution of Mollie’s as it expands from roadside motels into urban, design-led hotels and diners, revealing the principles he believes will define high-performing hospitality in the years ahead.
A few more resources:
- If you're new to Hospitality Daily, start here.
- You can send me a message here with questions, comments, or guest suggestions
- If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
- Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
- If you want to advertise on Hospitality Daily, here are the ways we can work together.
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
More shows like Hospitality Daily Podcast
View all
Coaching for Leaders
1,463 Listeners
The a16z Show
1,084 Listeners
HBR IdeaCast
1,837 Listeners
Negotiate Anything
708 Listeners
Founders
2,161 Listeners
Masters of Scale
3,987 Listeners
The Game with Alex Hormozi
4,448 Listeners
The Diary Of A CEO with Steven Bartlett
8,520 Listeners
Worklife with Adam Grant
9,152 Listeners
My First Million
2,651 Listeners
The Next Big Idea
1,288 Listeners
A Bit of Optimism
2,202 Listeners
Coaching Real Leaders
676 Listeners
Huberman Lab
29,129 Listeners
HBR On Leadership
169 Listeners