The Remarkable CEO for Chiropractors

Your business is simply a reflection of your ENERGY…. Your energy and your Team’s energy.

As the Remarkable CEO (Chief Energy Officer), your job is to collect and direct the limited resources of your team. If you don’t, you’re only warming surfaces and not starting fires. In this episode we unpack the keys to optimizing your energy for expansion – and expose the usual suspects that drain your energy and derail your growth. 

Episode Highlights

02:05 – Dr. Pete introduces the concept of the Energetic Block and shares what he believes to be the biggest energy force, generosity. 

04:50 – Dr. Stephen reviews the past capacity blocks and breaks down the concept of the energetic block into two categories: your energy and your team’s energy.

09:04 – Dr. Pete discusses the importance of assessing your physical and emotional health on the regular basis.

14:28 – Dr. Stephen highlights the fact that your energy is the battery that other people are going to plug in to and how it can impact your team.  Learn what E=MC2 really stands for and the five crucial categories of critical communication.

18:56 – Dr. Pete and Dr. Stephen continue the conversation on evaluating your team’s energy levels and determining where an energy block may be occurring.

Resources Mentioned

Download your copy of the Accountability Grid

Schedule a Brainstorming call with Dr. Pete

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Good news: you don’t have to be awesome at everything, you have to build a Team that’s awesome at everything. It requires a wide variety of SKILLS to run a remarkable practice, so it’s no surprise to find capacity blocks all over the place in the “skills category”. Because of this, you want to be consistently strengthening skills around the 4-Legged Stool of the practice: Art, Science, Philosophy and Business Acumen.

This episode will help you discover where your Team’s current skills may be getting in the way of building YOUR remarkable practice. 

Episode Highlights

02:03 – Dr. Pete and Dr. Stephen discuss the Functional Capacity block and invite you to look through the lens of the functional state of your practice.

03:49 – Dr. Stephen and Dr. Pete introduce the four skills areas of the chiropractic field: the art, the science, the philosophy, and the business acumen. 

07:58 – Dr. Stephen begins the conversation about the art of the chiropractor, the ability to be confident in your consultations, your conversions, and your conviction. 

12:52 – Dr. Pete dives into the business acumen discussing team dynamics and roles, systemic procedures, and reviewing your practice success score.

19:28 – Dr. Stephen discusses the 4 stages of competency, otherwise known as the masters learning curve.

Resources Mentioned

Download your copy of the Scorecard & KPI Legend

Schedule a Brainstorming call with Dr. Pete

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Systems are the essence for creating predictable positive outcomes. Unless you want to stay small, everything has to be systematized. Let’s take a look at the 15 primary functions of your business and score how systematized each area is functioning. Your practice will remain heavy and hard wherever you lack systems because wherever you’re lacking systems you are slowing down your office growth and creating an Operational Capacity Block. 

Listen-in as 2 systems masters discuss their experience in implementing the systems that make growth easy and awesome.

Episode Highlights

02:50 – Dr. Stephen and Dr. Pete talk about the great work that the Chiropractic Defense Council does representing the interests and the rights of the practicing chiropractor around the world.

05:48 – Dr. Stephen discusses hitting a ceiling on a level of success and the importance of systemization of processes.

08:29 – Dr. Pete introduces the five areas that will be discussed today around the Operational Capacity Block: Marketing, Conversion Process, Retention, Team Building, and Collections.

14:55 – Dr. Stephen and Dr. Pete introduce the accountability grid as an assessment tool that you can download and use to look at your systems.

20:02 – Dr. Stephen discusses the practicality of doing the assessment, the amount of time you are spending on them, and grading yourself to figure out where you can be improving. 

26:39 – Dr. Pete and Dr. Stephen go into the systemizing personnel onboarding, training, and inspiration building. 

29:11 - Dr. Pete highlights the steps you can take if you are feeling overwhelmed by this assessment process.

Resources Mentioned

Download your copy of the Accountability Grid

Schedule a Brainstorming call with Dr. Pete

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

There is a 95% chance that your TEAM is holding back your growth. We have identified the four primary areas where CEOs get things wrong with their team. Personnel issues can be tough to see - and tougher to solve. This episode can help make this easier. 

The right questions to ask right now are: “Where do I have a Personnel Capacity Block - and what should I do about it?” 

Episode Highlights

00:53 – Dr. Stephen and Dr. Pete discuss the purpose of the 8 Crazy Capacity Blocks as a tool to self-evaluate as we move into the new year.

05:49 – Dr. Stephen introduces the topic of the Personnel Capacity Block and a few of the common blocks seen while coaching CEOs. 

10:53 – Dr. Pete encourages us to “build our bench”, the ability to have staff to pull from one position to another in order to keep the business running smoothly and effectively

12:31 – Dr. Pete and Dr. Stephen highlight the personnel capacity block of the CEO identify shift. It is easy to fall back into the mindset of the owner/operator when transitioning to the role of the CEO. 

15:19 - Dr. Stephen and Dr. Pete discuss the importance of getting the right person into the right role and having the right framework in place to implement this. 

27:38 – Dr. Pete continues the conversation by ensuring that the person has their key responsibilities, the difference between busy and productive, and utilizing the probationary period. 

30:46 – Dr. Stephen introduces the scorecard system to create a level of focus with the team. 

34:33 – Dr. Pete and Dr. Stephen extoll on the importance of ongoing training in order to best support your personnel. 

Resources Mentioned

Download your copy of the Individual Scorecard & KPI Legend

Schedule a Brainstorming call with Dr. Pete

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

The physical space of your practice dictates how your practice flows. Your practice layout determines how your team functions. Your floor plan drives how your patients move through your practice. Does the design and the layout of your practice create an experience that facilitates or limits transformation and healing? Does your floor plan promote growth and expansion? Or restrictions and limitations? Does your physical space create a vacuum from more services - or bottlenecks for more stress? 

Remember, a container's job is to limit expansion by design. Let’s audit how your physical plant space, layout, and environment right now are influencing your capacity to achieve where you want to grow next.

Episode Highlights

02:07 - Dr. Pete reviews the first three capacity blocks that they encourage you to look at to complete a self-audit to determine where you are and where your business is.

04:15 – Dr. Stephen and Dr. Pete introduce the topic of the physical capacity block and the Law of Propinquity.

09:00 – Dr. Pete shares about the space in their first practice, taking on 1000 clients per week and how that affected the flow of the physical space. 

15:24 – Dr. Stephen discusses his experiences with the physical space in his practice and the constant need to make changes to the physical space to accommodate his team and patients.

19:03 – Dr. Pete moves the discussion into the layout of the space and encourages you to think outside the box.  Don’t be tied to just your immediate space when looking at the need to expand. 

25:43 – Dr. Pete reminds everyone that once you find what works, you need to protect the environment that clients have come to love, even when you move office space.

27:45 – Dr. Stephen shares how that consistency of purpose is so important even when things are not perfect and to not be afraid to let your ‘Freak flag fly” as people love passionate people.

33:10 – Dr Pete extolls the three things that need to happen when a client comes to you. They are educated, they are adjusted, and they can connect. 

Resources Mentioned

Schedule a Brainstorming call with Dr. Pete

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Nowadays...convenience is everything. Logistical Capacity Blocks in your practice may prevent growth, stunt your income and limit your impact potential. In this episode we identify the most common logistical blocks that limit your capacity. Logistics may not be a “show stopper”...but they can be a game changer. Get these brick and mortar elements right and you will change the game, unlocking your capacity to grow.

Episode Highlights

00:53 - Dr. Stephen and Dr. Pete introduce the logistical capacity block and identify the three main logistics: location, hours, and parking.

12:25 – Dr. Pete and Dr. Stephen share their different experiences on deciding where to open their practices and how the location affected their overall business

20:42 – Dr. Pete discusses the use of landmarks and looking at new physical areas of expansion in a community in order to establish your practice

25:00 – Dr. Stephen introduces the next topic of parking and its ability to be a game stopper and how parking can even be used as part of the treatments. Dr. Pete discusses opening up opportunities to have new patient parking and what that can mean for clientele.

32:24 – Dr. Stephen opens up the conversation to discuss hours and scheduling. With the myriad of tasks that require completion, scheduling is of utmost importance. 

34:48 – Dr. Pete and Dr. Stephen discuss strategic scheduling and the questions you should be asking yourself to make sure your schedule is maximized and optimized

Resources Mentioned

Schedule a Brainstorming call with Dr. Pete

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

“If you can’t see it...you can’t be it.”

The question for the CEO remains how well do you see it and do you really believe it? If you can’t see it or wrap your mind around it, how can you expect that of your team or your patients whom you lead? The question is not “if” but “where” is there a mental block? Where is it for you as a leader... Then where is it for your team? And then where is it for your patients right now?

Visions are caught, not taught. Creating a business that is scalable and durable requires great leadership and a remarkable vision that is cast and recast so that everyone sees what you see so that they can help you manifest it. 

Let’s expand the Mental Capacity of your business and grow into it!

Episode Highlights

01:40– Dr. Pete introduces the topic of mental blocks and the forms that they can take including mental fatigue, blind spots and limiting beliefs

03:50 – Dr. Stephen discusses the fact that it is not a question of whether we have a mental block, but we should focus on what the mental block is 

10:02 – Dr. Pete talks about the mindset of not looking where you have been but where you are going and discovering where your interference lies

15:50 – Dr. Stephen and Dr. Pete place emphasis on the role of being a vision caster, its effect on success and the idea that you are not working in your business but on your business

21:06 – Dr. Stephen shares his journey of moving past his mental block through a series of inflection points

29:13 – Dr. Pete discusses the importance of being part of a community or tribe as they can help you overcome blocks and challenge you on your vision for you to transform into the successful leader

35:11 – Dr. Stephen expands on the notion that vision is caught not taught, and discovering where the misalignment, the block, is with your organization

Resources Mentioned

Schedule a Brainstorming call with Dr. Pete

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Where do you run out of philosophy?

Do you find yourself running up against the limitation of your philosophy? The past two years have certainly been challenging - and we are guessing that your philosophy has been rigorously tested. It’s become abundantly clear that what the world needs now is chiropractic and what chiropractic needs now is more successful chiropractors.

Your Purpose is the big “why” behind what you do every day. Your Vision is “what success looks like” to you.  Your Mission is how you serve your Purpose and manifest your Vision.  Your philosophy shapes all of the above - and acts as a fence around it. 

Let’s explore the limitations of your philosophy and push the fence back a bit. 

Episode Highlights

03:14 – Dr. Stephen and Dr. Pete introduce today’s topic, the heart, and the examination of your philosophy and how it relates to your business.

05:12 - Dr. Stephen discusses how a philosophical capacity block stops the growth of your practice

10:13 – Dr. Stephen delves into the toxicity and deficiency caused by the interference from the blocks

12:00 – Dr. Pete discusses the “awakening” that people are having to their philosophy and invites you to look at whether you have been asleep, running on autopilot instead of casting your vision

16:21- Dr. Stephen introduces the concept of your philosophy being the DNA of your business and how contradictions to it inhibit its growth

23:00 - Dr. Pete shares his practices on how he reignites his philosophy through self-introspection and surrounding himself with people who share his philosophy

27:26 – Dr. Stephen discusses the next steps in order to analyze your philosophical capacity block

Resources Mentioned

Join us for the US Retention Immersion. Register Now!

Schedule a Brainstorming call with Dr. Pete

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

The question is not, “Do I have a capacity block here?” 

The question is, “To what degree is THIS a Capacity Block in my business?”

Capacity blocks create resistance and stop growth. We have analyzed hundreds of practices and identified 8 specific “root causes” that should drive you crazy because they block your business from reaching its fullest potential. All eight are impacting your business right now. The only questions are to what degree - and what can we do to fix them.

As we approach the end of another calendar year, join us in our new series “The Crazy 8” and take us up on our challenge...Over the next 8 weeks address one of these at a time. Improving even 1 of these 8 will impact your practice. Addressing all 8 before the end of the year will absolutely take your practice to new heights of business success! 

Episode Highlights

00:50 – Dr. Stephen and Dr. Pete introduce the next series topic about the capacity zone; how to clear the blocks and increase capacity

06:46 – Dr. Pete introduces the topic of the crazy eight capacity blocks that they have noticed through coaching conversations

08:00 – Dr. Stephen and Dr. Pete expand on the definition of capacity and what it means to create more 

14:14 – Dr. Pete does an initial identification of the crazy eight capacity blocks

18:22 – Dr. Stephen and Dr. Pete complete a more in-depth review of each of the capacity blocks.

31:07 – Dr. Stephen introduces the concept of the “comfort zone” and how we work within it 

Resources Mentioned

Chiro Match Makers Website

Join us for the US Retention Immersion. Register Now!

Schedule a Brainstorming call with Dr. Pete

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Recap

Right now, you have exactly the business you deserve. 

For some of you, that feels great because it lands like a “congratulations!” For some of you, it lands differently. You may find that convicting...uncomfortable...frustrating. All of these are great - because CEO’s operate from BRUTAL FACTS. This is a chance to get real and clear. This is also a perfect opportunity to make things better! 

Whatever behaviors that are out of alignment with your vision and core values that you are tolerating right now is exactly what is preventing you from having the business and life that you want. Identify the behaviors you have been tolerating and decide what you are going to do about it, because you possess the power to make things better, starting today! 

 

Episode Highlights

02:32 - Dr. Stephen explores where success truly lives in order to be predictable and sustainable

06:43 – Dr. Pete discusses the consequences of living out of alignment and tolerating the mistakes that it causes

10:01 – Dr. Pete shares what he has been personally tolerating that has been impacting him personally and his practice

16:44 – Dr. Stephen leads the discussion on tolerating the behaviors of your team and how it stems from your own leadership behavior

20:28 – Dr Pete discusses holding yourself accountable to standards and learning how to start over again when errors are found

26:09 – Dr. Stephen expands on how this act of tolerance expands to the behaviors that we expect of our patients as well

33:05 – Dr. Stephen interviews Dr. Justin Brown.  Listen as they discuss the mindset of achievement, creating an environment that generates success, and the importance of understanding that our practices are not individual ‘sport’

Resources Mentioned

Chiro Match Makers Website

Join us for the US Retention Immersion. Register Now!

Schedule a Brainstorming call with Dr. Pete

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Episode Quotes

"Success lives in a predictable and sustainable way when you have alignment between your core values, your vision story and your behaviors."

"You can't go back to the beginning, but you can create a new beginning."

"My philosophical clarity and conviction and my philosophical understanding is going to be my floor and my team’s ceiling."

"There's something that's really powerful when a leader can apologize for not knowing or not doing what they know to do. It can be powerful within the team."

"You have the lens to look at everything and say I have exactly the team that I deserve right now. I don't get what I want, I get what have I been tolerating."