The Remarkable CEO for Chiropractors

Are you a leader worth following? Are you modeling the behaviors you want to see from your people? As the CEO, YOU are the high-water mark. Your people will never sustainably surpass your commitment, your discipline or your execution. Your Team’s behaviors will reflect your behavior. The same can be said of your patients. The reality is, you get the behavior that you model. As a leader, you don’t have the luxury of saying one thing and doing another, you must lead by example both in your actions.

Here’s the good news: you have massive influence on the behaviors (and therefore the outcomes) of the people that are following you. You want better outcomes? Model the behaviors that drive the outcomes you desire.

Listen in as Drs. Stephen and Pete share their personal experiences and prepare to answer this one question: What is the one behavior that you are committed to change right now?

This may be the most important step you take towards the business that you’ve always wanted. You don’t get what you want...you get what you model.

What We Covered:

00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, You Don’t Get What You Want, You Get What You Model, Part 2

04:25 – Dr. Pete and Dr. Stephen pose a reflection question to the audience: What is one behavior thatyou are committed to change today?

13:02 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers and the upcoming Remarkable Retention Immersion

14:59 – Dr. Pete and Dr. Stephen talk about challenges they’ve faced along this journey

18:13 – Dr. Pete and Dr. Stephen speak to the difficult balance of having both a Remarkable Practice and a Remarkable Life

25:39 – Dr. Pete and Dr. Stephen reiterate the importance of modeling the correct behaviors

EPISODE QUOTES

“We talk about, in the CEO’s journey, there’s two significant transformations. There’s the identity shift, which is shift number one. And there’s the behavior shift, which is shift number two.” (02:48) (Dr. Pete)

“For those of you who have thought about having interns come into your office or preceptors, or Associate Doctors, I say absolutely do it. Even if it’s just for the benefit of knowing there’s gonna be an elevated consciousness because you’re modeling all the time.” (09:40) (Dr. Stephen)

“I think I can share as well, with great confidence, that I also am very proud of the way I’ve modeled my practice. I think that’s why so many docs did come and want to train and work with us. Associates would come for one to two years because they simply wanted to train with us.” (15:31) (Dr. Pete)

“Part of the pain point is it wasn’t modeled so therefore we had to figure it out and fail so that we could then begin to get awareness and change our perspectives and behaviors to become modeling for how to do that.” (17:53) (Dr. Pete)

“If they’re not exercising, are you exercising? If they’re not eating right, are you eating right? If their thought life is sideways, how about yours? You gotta ask yourself, ‘Am I modeling these things?” (26:36) (Dr. Stephen)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

Join us for the US Retention Immersion. Register Now!

Are you growing your business or telling yourself stories?

It’s time to stop telling stories and start measuring the specific activities that drive outcomes that you want. What do you want, CEO? What specific behaviors drive those outcomes? That is what you should measure...and that is what you should reward.

Remarkable CEOs catch people doing things right. Teach your people what’s important by what you measure and reward. Set the groundwork for getting the outcomes you want in your business and life – and then go get it!

Stop telling stories and start growing your practice. What you measure matters. You don’t get what you want...you get what you measure.

What We Covered:

00:38 – Dr. Pete and Dr. Stephen introduce Part One of today’s topic, You Don’t Get What You Want, You Get What You Measure

06:14 – Dr. Pete and Dr. Stephen talk about the critical CEO role of Vision Caster

09:35 – Dr. Pete and Dr. Stephen discuss the importance of communicating with your team and starting to measure what’s important to you

17:24 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers and the upcoming Remarkable Retention Immersion

19:20 – Dr. Pete and Dr. Stephen share why it is crucial to have mechanisms in place to capture what you’re measuring

25:49 – Dr. Pete and Dr. Stephen talk about celebrating, rewarding and recognizing your patients

34:21 – Dr. Pete and Dr. Stephen provide best practices for celebrating, rewarding and recognizing your team

36:53 – Dr. Pete and Dr. Stephen talk about being intentional and deliberate with the outcomes you measure

EPISODE QUOTES

“You’ve got to be able to cast the vision. And the vision is very often an outcome or a set of outcomes. So, you don’t get what you want – outcomes – you get what you measure.” (06:29) (Dr. Stephen)

“And the biggest transition between being and Owner Operator and a CEO is I now walk into a situation with a team and I actually show up with questions to see what is going on and what’s in your head so that I can make sure that I’m continuing forward with us.” (11:16) (Dr. Pete)

“As CEOs, our job is to set culture.” (19:36) (Dr. Stephen)

“The beautiful thing here is credit is infinitely divisible. Always give credit away because there’s always plenty left over for you. Push it back to the patient and highlight the behaviors that are leading to the outcomes and recognize how awesome they are.” (32:23) (Dr. Stephen)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

Join us for the US Retention Immersion. Register Now!

Human beings are economists and hardwired to be cheap and lazy...no offense, it’s true! Failure to address behavior economics is why so many businesses struggle and exactly why the remarkable business thrives! Doing value economy well means delivering on all four elements: Create Value, Deliver Value, Add Value, and Capture Value. Tune in and discover how you can immediately grow your business by solving the value equation.

Get this right and they will stay, heal, pay and refer...Get this wrong and they are GONE!

What We Covered:

00:38 – Dr. Pete and Dr. Stephen introduce today’s topic and share what it means to deliver all four elements of the Value Economy

12:24 – Dr. Pete and Dr. Stephen explain why every human is inherently cheap and lazy

16:50 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers

17:36 – Dr. Pete and Dr. Stephen talk about the importance of Creating Value through patient education

24:10 – Dr. Pete and Dr. Stephen discuss the concept of Added Value

27:35 – Dr. Pete and Dr. Stephen speak to the importance of establishing a culture of education and Delivering Value

33:20 – Dr. Pete and Dr. Stephen analyze the last portion of the Value Economy, Capturing Value

37:30 – Dr. Pete and Dr. Stephen take a moment to promote the upcoming 2021 Retention Immersion and speak to the value it provides

EPISODE QUOTES

“Here’s what we know to be true. It’s never a money issue. It’s always a value issue.” (06:17) (Dr. Stephen)

“The four things that people are considering are time, energy, focus and money. These four things are the things that are being measured, consciously and subconsciously, when decisions are being made.” (11:47) (Dr. Pete)

“When what they want and what they need is what you offer, you’ve got something.” (18:23) (Dr. Pete)

“The first thing that you have to identify when creating value and creating education is our education needs to speak to the wants and the needs first. We need to be able to meet people where they are at. So, meeting somebody as a seeker, the first step really is helping them to become a believer.” (18:38) (Dr. Pete)

“The best time to plant a tree is ten years ago. The next best time is now.” (28:23) (Dr. Pete)

“If we just recognize that if we put ninety percent of that time, energy and focus into the Creating Value so you can Add Value and Deliver Value, the transactional piece of Capturing Value becomes just automatic and an absolute afterthought.” (35:59) (Dr. Stephen)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

Join us for the US Retention Immersion. Register Now!

Being a chiropractic patient is hard enough, are you making it harder than it needs to be?

As the CEO, your goal should be to make the experience for everyone involved, each step of the journey, easy and awesome. How easy is it to be a patient in your office? In this episode we encourage you to audit specific parts of your practice, identify the areas of friction and capacity block, and make the necessary adjustments.

Don’t let this be a blind spot! Your patients see it – and will leave you if you don’t fix it.

Remove Capacity Blocks and Improve FLOW...Let’s make it easier for people to stay under care!

What We Covered:

00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Stop Making It So Hard to Stay Under Care

02:48 – Dr. Pete and Dr. Stephen talk about the importance of flow

10:03 – Dr. Pete and Dr. Stephen look at Capacity Blocks

15:41 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers

16:25 – Dr. Pete and Dr. Stephen discuss the hallmark of a Remarkable CEO

22:33 – Dr. Pete and Dr. Stephen take a moment to promote the upcoming 2021 Retention Immersion and speak to the value it provides

EPISODE QUOTES

“Being a chiropractic patient under regular chiropractic care can be hard. And we’re not gonna try to take something that’s hard and make it easy. But man, we gotta take something that’s hard and make it easier.” (02:33) (Dr. Stephen)

“All of these things push people out the door. It’s death by a thousand cuts. And we have to address each one of these and reconcile these things so we can increase flow and patient retention.” (06:57) (Dr. Stephen)

“Every detail – every single detail – matters. It either pushes somebody away or it draws them in. And you have to think about it like that every step of the way.” (09:08) (Dr. Pete)

“To be remarkable, to be truly remarkable, you’ve got to be easy and awesome.” (11:56) (Dr. Stephen)

“The hallmark of a Remarkable CEO is you plan, you prepare, you execute, you assess and you repeat.” (17:36) (Dr. Pete)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

Join us for the US Retention Immersion. Register Now!

Imagine you could predictably increase results by 15-35% across your entire business bottom line by doing one thing...would you do it? When it comes to clinical outcomes, behavior economics reports that when a trusted authority measures outcomes of an individual, the measurable improvement is exactly that significant. The purpose of the progress exam and report is to measure outcomes creating clarity, focus and accountability, a feedback loop with good feedback that can dramatically improve results for your patients and grow your business.

What We Covered:

00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Improve Results by 15% to 35% Doing This One Thing

06:59 – Dr. Pete and Dr. Stephen break down The Hawthorne Effect

13:02 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers

13:45 – Dr. Pete and Dr. Stephen talk about the Car Wash Analogy

16:29 – Dr. Pete and Dr. Stephen discuss the concept of stretching the problem and the goal

22:29 – Dr. Pete and Dr. Stephen speak to the value of examinations and reports

EPISODE QUOTES

“Retention is just such an important subject. It really is a hallmark of a remarkable practice.” (03:02) (Dr. Pete)

“We need to know that what we’re doing matters. We don’t want to waste our time, energy, focus or money. So progress exams and progress reports are a way to make sure that people know that what we’re doing is important.” (06:39) (Dr. Stephen)

“The Hawthorne Effect, or the Measurement Effect, shows that people when they know they’re being measured do better.” (06:59) (Dr. Stephen)

“Where does this exam progress report begin? It begins in the beginning when we set the expectations and we prepare the patient to move towards these specific checkpoints on their journey. It’s such an important part of the journey.” (12:44) (Dr. Pete)

“A great coach, a great doctor, a great leader always keeps the better tomorrow in the mind’s eye of their consumer so that they know that there’s always a future with you.” (16:18) (Dr. Stephen)

“The purpose of all of these exams is to create clarity, focus and accountability. In every partnership and every relationship, that’s where you’re gonna see great productivity.” (24:07) (Dr. Stephen)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

Join us for the US Retention Immersion. Register Now!

As the CEO, you love LEVERAGE!

There is no more highly leveraged step in your patient process than THE WORKSHOP!

One a patient goes to workshop, every visit gets easier...

If a patient does not go to workshop – every subsequent visit gets harder.
 

The purpose of the workshop is to:

1. Challenge and shape the attendee’s belief system

2. Equip them to get BETTER RESULTS FASTER

3. Recruit them to the Mission

You must create the space and time to make this happen...

If you do – you will create long term, happy patients who want chiropractic care.

Otherwise, you’ll be dragging people along until they quit.

Losing patients is off-purpose and bad for business.

Listen-in and discover the keys to powerful workshops.

What We Covered:

00:37 – Dr. Pete and Dr. Stephen introduce today’s topic, Turning Believers Into Understanders at the Better Results Faster Workshop

03:15 – Dr. Pete and Dr. Stephen analyze three scenarios they have observed regarding the workshop

05:01 – Dr. Pete and Dr. Stephen detail the process of converting believers into understanders by leveraging the workshop

06:53 – Dr. Pete and Dr. Stephen take a moment to promote Innate Radiology

08:59 – Dr. Pete and Dr. Stephen discuss the paradigm shift that is necessary within the workshop

17:15 – Dr. Pete and Dr. Stephen stress the importance of Table Talk

22:01 – Dr. Pete and Dr. Stephen talk about the inherent value of the workshop and why it must be important to you and your team

26:53 – Dr. Pete and Dr. Stephen take a moment to promote Atlas Digital & The Remarkable Retention Immersion

30:43 – Dr. Pete and Dr. Stephen talk about the importance of showing up and sharing your heart and head

EPISODE QUOTES

“We talk about how the patients have a life of possibility and a life of probability ahead of them. The same is true of practices.” (02:55) (Dr. Pete)

“You’ve heard us say that conversion’s emotional and retention’s intellectual. People start care based on how they feel. Do they feel heard? Do they feel like they’re in the right place? Do they feel you’re gonna help them get what they want? That’s why people start care. But people stay under care based on what they know.” (04:27) (Dr. Stephen)

“Understanders are like helium balloons. You can gather them up and you can carry an infinite number of them. So, we want to take the believer and turn them into an understander. And the workshop is really the pivot point.” (06:24) (Dr. Pete)

“We have to understand that we are living in an outside-in world. The paradigm is outside-in. It’s an allopathic way of thinking. It just is the way that it is. It’s where people are at now. And so, we first have to identify that there is a paradigm.” (10:58) (Dr. Pete)

“Workshop drives Table Talk. And if you don’t do workshop, Table Talk is hard.” (17:35) (Dr. Stephen)

“You have to be so deliberate and so intention. And remember, remarkable does not imply perfect. My workshop was never perfect. So, don’t shoulder that burden. This is not about being perfect. This is about you showing up and sharing your heart and your head. It’s about showing up and being the person that moves a room.” (30:43) (Dr. Stephen)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

Join us for the US Retention Immersion. Register Now!

Table Talk, Patient Education, Talking Tic’...

No matter what you call it –

Consistent, meaningful and productive patient education is one of the most important (and challenging) skill sets to master as a chiropractor. The ability to challenge and shape belief systems, inform and compel people to action – and to build VALUE for continued chiropractic care is the KEY to creating massive Patient Compliance and Retention.

As a CEO, you must lead this culture: build it into your systems, invest in training yourself and your doctors and insist that your Team participates in this never-ending process of Continuing Ed.

Listen-in to 2 MASTERS of Table Talk and discover how to make this difficult task easier.

What We Covered:

00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Table Talk Drives Long-Term Care

13:46 – Dr. Pete and Dr. Stephen take a moment to promote CLA and Innate Radiology

16:40 – Dr. Pete and Dr. Stephen discuss the importance of training your team on Table Talk

19:39 – Dr. Pete and Dr. Stephen talk about the impact of the Outside-In Model

25:34 – Dr. Pete and Dr. Stephen identify other benefits of Table Talk

33:56 – Dr. Pete and Dr. Stephen take a moment to promote Atlas Digital & The Remarkable Retention Immersion

36:12 – Dr. Pere and Dr. Stephen share a gift with the audience

EPISODE QUOTES

“We should be investing our time, energy, focus and money when it comes to developing these skills ourselves and training up and developing our teams so that they can help us in this process of patient education.” (03:48) (Dr. Stephen)

“One of the things that I know is going to improve your Table Talk in your practice across all the doctors on your team is to train on Table Talk. It’s not something you just get good at because you’ve been a chiropractor long enough. You actually get good at it by training.” (16:47) (Dr. Pete)

“We live in an ‘outside-in’ world. Your patients are coming from an ‘outside-in’ perspective where they’ve been immersed in this model that’s just devastated the state of health of our planet. Let's face it, that’s why we had this pandemic, because people were sick and weak to begin with.” (19:58) (Dr. Stephen)

“So this is really a very deliberate education system and we are pushing a boulder uphill always.” (21:13) (Dr. Stephen)

“The essence of Table Talk is when I’m speaking with a patient, this is what you need to know to get what you want. This is what you need to do to get what you want. I’m actually doing this for you. I’m depositing in your account.” (26:22) (Dr. Pete)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

Join us for the US Retention Immersion. Register Now!

Order your FREE copy of the “Dirty Dozen” Poster here:

If you agree that losing patients is off purpose and bad for business, then this is the episode for you!

We studied thousands of our most successful patient relationships – and then studied hundreds of our Coaching Clients’ practices and discovered the #1 key to patient retention: Solid Expectations and Agreements.

We found that all long-term, productive, successful relationships begin with clear expectations and honest agreements. When you start strong, patients are FAR more likely to stay. You are in the partnership business, setting expectations and making agreements is the bedrock of these long-term successful relationships. This culture must be established by you – the CEO – and executed by the team.

If you want your patients to follow your recommendations for care and stay under care, then join us for this episode and discover how to partner with them and start with Clear Expectations and Honest Agreements.

What We Covered:

00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations and Agreements

05:51 – Dr. Pete and Dr. Stephen take a moment to promote Innate Radiology

08:01 – Dr. Pete and Dr. Stephen talk about the Story Analogy

14:03 – Dr. Pete and Dr. Stephen explain why expectations and agreements are part of a leadership conversation

20:27 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers & CLA

22:41 – Dr. Pete and Dr. Stephen provide some incredible resources to support you

EPISODE QUOTES

“We want successful long-term relationships. And all of those successful long-term relationships always begin with two things in common: clear expectations and honest agreements.” (02:41) (Dr. Stephen)

“It’s absolutely vital, Dr. Stephen, as we dig into this conversation that it’s about defining the relationship and what is chiropractic going to be in their life? ” (05:40) (Dr. Pete)

“I’m gonna tell you right now, to have successful long-term relationships, you gotta focus on the beginning of the story, the early part of the story.” (08:42) (Dr. Pete/Stephen)

“Expectations and agreements is a leadership conversation. It’s a mature conversation. It’s that, ‘I’m gonna have the conversation now because I have vision for where this relationship will go if we don’t. So, ma’am or sir, let’s slow down and let’s start right here.’” (14:03) (Dr. Pete)

“Don’t try to build a practice that;s going to create and collect ideal patients using fantasies and assumptions. We create ideal patients by leveraging expectations and agreements.” (20:11) (Dr. Stephen)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

Join us for the US Retention Immersion. Register Now!

The purpose of a business is to solve a problem for another human being.

What problem does YOUR business solve? In this crowded, noisy, and confusing healthcare marketplace it is critical that you and your TEAM can answer this question – and convey it to potential customers (patients). If you don’t, you will not attract, convert or retain Ideal Patients.

When this goes wrong, you can end up in a place where you are selling one thing and they are buying another thing. This will lead to confusion and frustration – and worse – patient drop-out.

As the CEO, you and your team are responsible to be crystal clear on what problem you solve, what your product is and the process you use to deliver it. Get this right and you will attract, convert and retain more Ideal Patients.

What We Covered:

00:37 – Dr. Pete and Dr. Stephen introduce today’s topic, Are Your Customers (Patients) Buying What You’re Selling?

05:26 – Dr. Pete and Dr. Stephen list the seven major reasons patients drop out of care

06:45 – Dr. Pete and Dr. Stephen take a moment to promote Innate Radiology

09:46 – Dr. Pete and Dr. Stephen discuss The Blockbuster Analogy

12:34 – Dr. Pete and Dr. Stephen break down the purpose of a business and the importance of maintaining relevance

22:21 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers & CLA

24:34 – Dr. Pete and Dr. Stephen talk about the importance of fostering patient relationships and meeting them where they are

27:31 – Dr. Pete and Dr. Stephen break down the four agreements of the Remarkable Conversion Process

31:55 – Dr. Pete and Dr. Stephen share insights on creating clarity for your consumers

EPISODE QUOTES

“Our premise in our practice has always been that the families that are in our practice are safer and healthier than the families that are not in our practice.” (03:06) (Dr. Stephen)

“Don’t be a Blockbuster in a Netflix world.” (09:46) (Dr. Pete)

“Embedded in your understanding is that there’s gonna be a step for them to get there. We’ve got a path for you. The product, with the end in mind, is this: Lifetime family wellness care.” (11:24) (Dr. Pete)

“People are listening because they’re looking. People are actively looking for a solution, so they are looking .” (14:10) (Dr. Stephen)

“We can’t miss the opportunity to build a bridge between ‘Now’ and ‘Next,’ because this next generation will be Googling, ‘Subluxation Correction.’” (15:23) (Dr. Stephen)

“It goes back to a premise, right? Retention begins at conversion.” (19:03) (Dr. Stephen)

“I’m not listening just so I can give them what they think they want. I’m listening so that I can know exactly what they want and they can get what they need. And what they need is what they want, which is the outcome. That’s what they really want.” (26:01) (Dr. Pete)

“If you start the relationship right, it’s not a guarantee, we are setting ourselves up for that long- term success.” (29:03) (Dr. Pete)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

00:37 – Dr. Pete and Dr. Stephen introduce today’s topic, Leading vs. Lagging Metrics

02:49 – Dr. Pete and Dr. Stephen provide The Driving Analogy

05:38 – Dr. Pete and Dr. Stephen talk about the two numbers that are critical to the success of your practice

11:09 – Dr. Pete and Dr. Stephen explain the difference between downstream and upstream metrics

14:08 – Dr. Pete and Dr. Stephen discuss what leads to better compliance

17:21 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers and Digital Care 100

20:54 – Dr. Pete and Dr. Stephen talk about the importance of looking ahead

22:35 – Dr. Pete and Dr. Stephen share vital behaviors that need to be in place to drive compliance

24:45 – Dr. Pete and Dr. Stephen discuss leading metrics to be mindful of

EPISODE QUOTES

“What matters gets measured. What gets measured is what gets talked about. And what you talk about, you bring about.” (06:51) (Dr. Stephen)

“If we can get to eighty-seven, ninety percent Kept Visit Average, if we can do that there are specific things we can do. I think we’ve identified four or five very specific things that will drive those things happening.” (14:55) (Dr. Pete)

“We need to be able to have that ability to look ahead, knowing the things that are driving us looking ahead.” (20:54) (Dr. Pete)

“You don’t get what you want, you get what you tolerate. Do not tolerate anything less than people abiding by the standards which you operate. We make recommendations for care, we don’t make suggestions.” (22:47) (Dr. Pete)

“Start with where you are right now.” (29:23) (Dr. Stephen)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

Download your copy of the First 4 Months PDF here: