The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Revolutionizing Restaurant Tech: Yaro's Journey with PickPad

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.

00:00 Introduction and Guest Background
01:18 Yaro's Journey in Restaurant Tech
03:46 The Birth of PickPad
06:07 How PickPad Enhances Customer Experience
10:28 The Role of Data in PickPad's Success
19:47 Future of Customer Experience with PickPad
26:49 Engaging with PickPad
30:28 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Yaro, a multiple-time founder in the realm of restaurant technology. Yaro shares his background, detailing his migration from Ukraine to the United States and his 15-year journey in developing tech solutions for the restaurant industry. The discussion focuses on Yaro's latest innovative product, PickPad, a modular system aimed at optimizing the pickup experience in quick-service restaurants (QSR). The conversation sheds light on how PickPad uses sensors and machine learning to improve both customer and employee journeys, enhancing efficiency and experiences at the critical intersection of online and offline operations. Jeremy and Yaro discuss the future potential of digital transformation in the QSR sector, the importance of data points in improving operations, and the benefits of integrating such technology from both the staff and customer perspectives.

00:00 Introduction and Guest Background
01:18 Yaro's Journey in Restaurant Tech
03:46 The Birth of PickPad
06:07 How PickPad Enhances Customer Experience
10:28 The Role of Data in PickPad's Success
19:47 Future of Customer Experience with PickPad
26:49 Engaging with PickPad
30:28 Conclusion and Final Thoughts

Empowering Family Businesses: Insights from 'The Family Business Manifesto'

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by business coach and author Mike to discuss his new book, 'The Family Business Manifesto.' The conversation delves into the unique challenges and dynamics of family-run businesses, sharing key lessons from the book that aim to help such enterprises thrive. Mike highlights the importance of establishing clear roles, responsibilities, and communication, while also maintaining family harmony. The episode is packed with valuable insights for anyone involved in or associated with family businesses.

00:00 Family Business Manifesto
00:51 Introduction and Welcome
01:00 Guest Introduction: Meet Mike
01:41 Mike's Background and New Book
03:10 The Prevalence of Family Businesses
04:40 Challenges and Dynamics in Family Businesses
08:24 Key Principles for Family Business Success
15:32 The Importance of Clear Roles and Responsibilities
24:36 Establishing Core Values and Behaviors
34:10 Effective Communication Strategies
36:13 Conclusion and How to Learn More

In this episode of the Restaurant Technology Guys Podcast, host Jeremy Julian talks with Rishabh, a serial entrepreneur aiming to transform the beverage industry with his innovative startup, Sidework. The discussion delves into the current challenges faced by the beverage sector, especially in coffee shops and bars dealing with complex drink orders. Rishabh explains how Sidework's agnostic ingredient dispensing system simplifies and speeds up the preparation process, improves accuracy, and enhances both barista and customer experiences. The episode also explores the broader potential of this technology in various settings, including under-invested aspects of the restaurant industry and non-traditional locations. The conversation underscores the immense opportunity for beverage-focused technology to significantly boost margins and operational efficiency.

00:00 Sidework
00:56 Introduction and Episode Overview
01:19 Guest Introduction: Rishabh Background
02:48 Introducing Sidework: Revolutionizing Beverage Dispensing
04:14 Challenges and Opportunities in Restaurant Technology
11:27 The Evolution of Beverage Complexity
17:24 How Sidework Enhances Efficiency
22:39 Addressing Concerns About Automation
27:35 Expanding Beverage Menus and Non-Traditional Environments
36:20 Conclusion and Contact Information

In this episode, Jeremy Julian speaks with Andrew Scott, a former restaurant owner who transitioned into empowering restaurant owners through his company, Ownership Training. Andrew shares his journey from struggling with restaurant management to founding a company that helps other restaurateurs scale their businesses and regain their freedom. The discussion covers his three-step process to enhance restaurant profitability, effective hiring practices, and understanding business seasonality. Andrew emphasizes the importance of intentional and deliberate actions to transform restaurant operations, ensuring owners can achieve both financial success and a better work-life balance.

00:00 Owner Shift Training
00:44 Introduction and Guest Welcome
01:27 Andrew's Journey in the Restaurant Industry
02:14 Challenges of Restaurant Ownership
03:33 Turning the Business Around
08:05 Defining Restaurant Freedom
11:17 Three-Step Plan for Restaurant Success
18:41 Leveraging Technology and Systems
22:09 The Importance of Consistency in Hiring
23:25 Effective Interview Techniques
25:31 Success Stories and Results
27:01 Understanding Business Seasons
29:51 Client Engagement and Ideal Clients
35:28 Final Thoughts and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Brian Wayne, VP of Customer Success at QSR Automations. They discuss how QSR Automations' technology solutions, such as the ConnectSmart kitchen display system and front desk software, enhance kitchen efficiency and guest experience. Brian shares insights into his journey with QSR Automations, the evolution of their products, and the importance of data in improving restaurant operations. The conversation highlights the benefits of transitioning from kitchen printing to more sophisticated kitchen management systems, including improved food quality, reduced noise, and better guest communication. Brian also touches on the significance of real-time data, partnerships, and predictive analytics in the future of restaurant technology.

00:00 QSR Automations
00:39 Introduction and Guest Introduction
01:03 Brian's Journey with QSR Automations
02:55 What is QSR Automations?
05:25 The Evolution of Kitchen Display Systems
12:03 Real-Time Data and Guest Communication
19:30 Front Desk Software and Integration
26:11 The Future of Restaurant Technology
29:48 Touchscreens vs. Bump Bars in Kitchens
32:37 Conclusion and How to Engage with QSR

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer of Custom Business Solutions, is joined by Jeff Porter and Ryan Burhorn, co-founders of RAD, a next-generation analytics platform designed for restaurant operators. Their guest, James McGee, CFO and franchisee at Dave's Hot Chicken, shares insights into how RAD helps the rapidly growing brand make data-driven decisions that improve guest and employee experiences. The discussion covers RAD's innovative approach to providing actionable insights from existing data systems, the importance of understanding financial versus productivity metrics, and the critical role of customer sentiment. The episode highlights RAD's customized analytics solutions and how they help franchisees enhance their return on investment while maintaining consistent, high-quality service in a scalable manner.

00:00 Introduction to Today's Episode
01:00 Meet the Co-Founders of Rad
02:00 Introducing James McGee from Dave's Hot Chicken
02:20 The Genesis of Rad
03:24 Rad's Approach to Data Analytics
05:51 Holistic Data Analysis in Restaurants
08:03 James McGee's Journey and Dave's Hot Chicken
09:48 Actionable Data and Productivity Metrics
13:42 Engaging Franchisees with Rad
26:16 Future of Rad and Restaurant Analytics
30:46 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Brandi Villareal, head of Uber Direct's online food delivery for the U.S. and Canada. They explore the advantages of Uber Direct's first-party delivery solution, which allows restaurant brands to maintain control over customer data and enhance customer loyalty, unlike third-party marketplaces. Brandi shares her extensive background in the food and beverage industry, including technology and operations, and provides insights on how Uber Direct can help restaurants of all sizes easily integrate delivery services through APIs, partnerships with point of sale systems, and other technology providers. The discussion also touches on the benefits of hybrid delivery models and the growing importance of digital sales for restaurant success. Featured case studies, such as the Salad House, demonstrate significant growth and enhanced customer experiences through Uber Direct.

00:00 Audio Uber Direct
01:06 Introduction and Guest Welcome
01:27 Brandi Villareal's Background
02:18 Overview of Uber Direct
04:25 Benefits of Uber Direct for Restaurants
10:40 Success Stories and Case Studies
21:12 Hybrid Delivery Models
27:24 Getting Started with Uber Direct
29:46 Future of Uber Direct and Conclusion

In this episode of the Restaurant Technology Guys Podcast, Jeremy Julian talks with Danny Klein, freshly promoted to VP Editorial Director at WTWH Media's FRH properties. They delve deep into the state of the restaurant industry, discussing everything from the surge of bankruptcies and the challenges of rising costs, to evolving consumer preferences and the impact of technology. Danny shares insights on value perceptions, brand adaptations like those of Chili’s and Texas Roadhouse, and the future roles of QSR, casual dining, and even C-stores. The conversation also explores the intricate balance between maintaining quality service and embracing new tech to optimize operations and enhance customer experiences.

00:00 Danny Klein
00:43 Introduction and Guest Introduction
00:58 Danny Klein's Role and Responsibilities
01:58 Current Challenges in the Restaurant Industry
03:50 Value Perception in Dining
06:07 Opportunities in the Restaurant Sector
19:08 Technology's Impact on the Restaurant Experience
28:57 Convergence of Restaurants and C-Stores
34:24 Conclusion and How to Follow Danny Klein

In this episode of the Restaurant Technology Guys podcast, Jeremy is joined by Deric Rosenbaum, President and CTO of Groucho's Deli, an 83-year-old deli chain based in the Southeast U.S. Deric shares his journey from commercial construction to leading Groucho's Deli alongside his business partner Bruce Miller. The conversation delves into Groucho's unique hybrid model between QSR and Fast Casual, their unrelenting focus on quality ingredients, and their innovative use of technology to enhance customer and staff experiences. Deric also discusses Groucho's approach to sustainability, adapting business models during COVID-19, and leveraging tools like Ovation and Marquis for customer feedback and reputation management. The episode wraps up with Deric sharing his personal and family favorites from Groucho's menu, emphasizing the brand’s commitment to both tradition and modern technology.

00:00 Introduction and Welcome
00:09 Meet Deric Rosenbaum: President and CTO of Groucho's Deli
00:44 The Legacy of Groucho's Deli
01:27 Deric's Journey with Groucho's
03:25 Groucho's Unique Dining Experience
05:16 Signature Dishes and Menu Highlights
08:23 Commitment to Quality and Sustainability
11:02 Adapting Through Technology
15:11 Customer Experience and Feedback
29:21 Favorite Menu Items and Personal Stories
33:20 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Cijoy, an experienced restaurant technology and operations veteran. Cijoy shares his journey from engineering to the Y2K era and his transition into the restaurant industry. He introduces his new product, GM Pilot, which aims to streamline restaurant operations by optimizing labor management, enhancing efficiency, and saving costs. The discussion highlights the significant challenges faced by GMs and how GM Pilot is designed to alleviate these burdens by automating and improving labor and inventory management without requiring extensive training or IT resources. Cijoy also outlines future plans for expanding the capabilities of GM Pilot and provides insights into effective implementation strategies.

00:00 Audio GM Pilot
00:57 Introduction and Welcome
01:06 Guest Introduction: Meet Cijoy
01:49 Cijoy's Career Journey
04:39 The Birth of a New Idea
06:39 Implementing the Concept
11:35 Challenges and Solutions in Restaurant Tech
15:10 The Role of General Managers
17:30 Adapting to New Labor Models
19:38 Custom Tailored Solutions for Labor Management
20:16 Uncovering Hidden Opportunities in Labor Efficiency
21:44 The Importance of Consistent Guest Experience
22:59 Empowering GMs with Advanced Tools
26:09 Future Plans: Expanding Beyond Labor Management
29:24 Engagement and Implementation Process
31:58 Target Audience and Market Strategy
34:49 Conclusion and Contact Information