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In this episode of the Restaurant Technology Guides podcast, Jeremy Julian is joined by Christian, the President of Love My Point. They discuss the innovative strategies Love My Point is employing to enhance franchise success through technology automation. Christian shares his background in the restaurant industry, the concept behind American-style pubs, and how they integrate customer feedback into menu innovation. They delve into the substantial investments made in technology, including a robust learning management system and customer loyalty programs, aimed at supporting franchisees and improving overall operations. The episode highlights the importance of scalable business models and continuous improvement in the restaurant industry.

00:00 Love my Point

00:56 Introduction and Welcome

01:17 Meet Christian: President of The Point Pub and Grill

01:47 Christian's Background in the Restaurant Industry

02:46 Defining the American Style Pub

05:44 Menu Innovation and Upscale Dining

09:41 Utilizing Technology for Menu Feedback

11:08 Franchisee Support and Training Systems

15:20 Learning Management System Explained

17:00 Managing Digital Training in Restaurants

19:50 Guest Loyalty and Recidivism

21:39 Investment in Technology and Systems

24:13 Franchise Expansion and Opportunities

28:54 Conclusion and Final Thoughts

In this episode, Jeremy interviews David Greschler, CEO and co-founder of Nomad Go, about their innovative inventory management technology. David explains how Nomad Go utilizes spatial vision and augmented reality to eliminate the tedious manual inventory counting process. The technology, leveraging the computational power of devices like iPads and iPhones, offers highly accurate and instantaneous inventory counts, mitigating the inefficiencies associated with traditional methods. By enabling more frequent and precise inventory checks, Nomad Go helps businesses reduce waste, avoid stockouts, and reallocate labor more effectively, ultimately improving bottom and top-line performance. The episode concludes with David providing insights on how to learn more about Nomad Go and their upcoming appearances at industry trade shows.

00:00 Introducing Nomad Go

00:17 How Nomad Go Works

05:46 Benefits of Using Nomad Go

07:37 Future of Inventory Management

08:54 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer for CBS Northstar, interviews Ahsan from Mellow Mushroom. They discuss the unique aspects of Mellow Mushroom, a casual dining brand based in Atlanta that offers a distinct spin on pizza. Jeremy shares his love for the brand, and they delve into topics around restaurant industry success, choosing technology partners, and competing both digitally and in-restaurant as they approach 2025. Ahsan shares his atypical journey from management consulting to his current role, highlighting his focus on customer and employee experience, the importance of technology and data, and the brand's response to digital transformation accelerated by COVID-19. The episode also explores Mellow Mushroom’s efforts in franchise development, menu innovation, maintaining a balance between in-dining and off-premise services, and creating a cohesive brand experience.

00:00 Mellow Mushroom

00:14 Introduction to the Episode

01:09 Guest Introduction and Background

01:45 Journey to Mellow Mushroom

03:54 Role and Responsibilities at Mellow Mushroom

04:46 Brand Evolution and Refresh

05:35 Core Values and Guest Experience

14:42 Digital Transformation and Challenges

21:01 The Goldilocks Zone of Pizza

21:23 Enhancing Off-Premise Experience

21:51 Profitability and Food Quality Challenges

23:21 Innovative Menu Offerings

23:59 Unique Flavor Profiles and LTOs

30:06 Local Favorites and Customization

32:32 Franchising Opportunities and Expansion

35:40 Conclusion and Final Thoughts

In this episode, host Eric interviews Erin Levzow, a versatile consultant with extensive experience in digital marketing for various industries, including technology, retail, and hospitality. They discuss the evolution of marketing from traditional to digital, the importance of data analytics, and effective strategies for managing both online and offline retail environments. Erin also shares insights into overcoming common marketing challenges like tech consolidation and maintaining brand identity. Additionally, Erin introduces her podcast, 'Bite Size and Bossy,' aimed at empowering women in the restaurant industry, emphasizing the need for women to actively seek opportunities and share their stories.

00:00 Introduction and Guest Welcome

00:13 Erin Levzow's Background and Experience

00:44 Modern Marketing Challenges and Strategies

01:48 Digital Transformation in Restaurants

02:13 Offline Retail Tactics and Data Utilization

03:43 Navigating Market Uncertainty

06:22 Engaging with Erin for Marketing Solutions

07:43 Promoting the 'Bite Size and Bossy' Podcast

10:24 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Alexandra from FeedCheck, a reputation management solution for restaurants and brick-and-mortar locations. They discuss the importance of managing online reputation from a single platform, the challenges businesses face without such solutions, and how FeedCheck helps streamline the process by aggregating reviews from multiple platforms like Google Maps, TripAdvisor, and Yelp. Alexandra shares insights on how the AI-driven platform categorizes reviews, generates customized responses, and highlights trends to improve customer engagement and business operations. They also cover the global reach of FeedCheck, the benefits of responding to both positive and negative reviews, and how the platform can drive top-line sales and customer loyalty.

00:00 Feedcheck

00:53 Introduction and Guest Welcome

01:17 Alexandra's Background and Career Journey

02:17 Introduction to FeedCheck

02:40 How FeedCheck Works

03:23 Challenges and Solutions in Review Management

06:41 Importance of Responding to Reviews

08:22 AI in Review Management

22:36 Global Reach and Client Engagement

23:22 Onboarding Process and AI Benefits

29:28 Conclusion and Final Thoughts

In this episode, Hamed Mazrouei, founder of Vivant and Milagro, discusses his dual-focus approach to helping restaurants achieve consistent internet connectivity and exceptional customer retention. He explains the critical importance of preventing network outages to maintain seamless online operations and increase revenue. Hamed also shares his insights on why customer retention is vital for the restaurant industry and outlines practical strategies for encouraging repeat visits. Through his companies, Hamed aims to drive top-line revenue growth and ensure restaurant success by solving connectivity and retention challenges.

00:00 Introduction to Hammed Ri

00:14 The Importance of Internet Connectivity

02:40 Cost and Benefits of Reliable Internet

05:48 Customer Retention in the Restaurant Industry

07:55 Strategies for Enhancing Customer Retention

14:39 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian welcomes Anne Pritt, Chief Marketing Officer for Bobby’s Burgers by Bobby Flay. Jeremy and Anne discuss the collaboration with celebrity chef Bobby Flay, focusing on how Bobby's travels inspire seasonal and craveable menu items including burgers, fries, and shakes. Anne shares her extensive background in marketing with brands like Tim Horton's and Sbarro, and explains the philosophy behind Bobby’s innovations and limited-time offerings, including the use of high-quality ingredients like certified Angus beef. They also discuss the tech stack used to ensure consistent product quality and the strategic growth plan for expanding Bobby’s Burgers through traditional and non-traditional franchises. Listeners are encouraged to learn more about Bobby's Burgers and potential franchise opportunities.

00:00 Bobby's Burgers

00:54 Introduction and Warm Welcome

01:22 Meet Anne Pritz: Chief Marketing Officer of Bobby's Burgers

01:36 Anne's Professional Journey

02:53 Who is Bobby Flay?

03:48 The Unbeatable Burger Experience

04:58 Personal Stories and Bobby Flay's Approachability

07:24 Bobby's Burgers: The Fast Casual Concept

10:07 Menu Innovation and Limited Time Offerings

14:16 Marketing Strategies for New Products

18:39 Latest Menu Innovations: Greek Town Burger and Blueberry Cheesecake Milkshake

26:25 Franchising Opportunities and Expansion Plans

33:03 Conclusion and Final Thoughts

In this episode, Jeremy interviews Laura Wilber of Dinova. Laura explains her role in connecting 560 global companies and the US Department of Defense with a network of 25,000 restaurants that cater to business travelers. She highlights the value of having a business dining strategy, especially when consumer confidence and traffic are trending down. Dinova helps restaurants attract business diners, who often spend more when using company-issued credit cards. Laura also discusses the program's inclusivity, extending benefits to quick serve restaurants and high-end dining alike. She shares how restaurant operators can join Dinova's network to increase their visibility and sales. The episode underscores the important role Dinova plays in driving restaurant success.

00:00 Introduction and Guest Introduction

00:08 Laura Wilbur's Background and Role

00:53 Dinova's Services and Impact

01:42 Sponsorship and Event Details

02:04 Business Dining Strategy Insights

03:30 Incentives for Business Travelers

05:16 Restaurant Operator Involvement

08:09 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Nicholas Fontenot, CTO and partner at Crust Pizza Co., a Houston-based fast casual pizza brand known for its unique approach to pizza making and franchise operations. Nicholas shares insights into what sets Crust Pizza apart, including their dedication to fresh ingredients and a proprietary tech stack designed to streamline franchise operations. He discusses the journey from his background in tech and franchises to enhancing Crust Pizza's back-end processes with innovative technology solutions. They delve into the challenges and strategies behind building their own POS system and the importance of achieving consistency and quality across all franchise locations. The conversation highlights the balance of growing a brand while maintaining a high standard of food quality and customer experience. Nicholas also teases future expansion plans and emphasizes the importance of selecting quality franchise partners.

00:00 Crust Pizza

01:06 Introduction and Welcome

01:35 Meet Nicholas: Background and Journey

02:46 Crust Pizza: Concept and Quality

05:23 Challenges and Tech Solutions in Franchising

08:26 Building and Automating the Kitchen

16:21 Developing a Custom POS System

25:34 Franchise Growth and Future Plans

29:53 Conclusion and Farewell

In this episode, Jeremy interviews Joe, the head of partnership for Revmo AI, a conversational AI platform designed to improve customer interactions for restaurants. Joe discusses how their AI agents provide basic information, manage reservations, waitlists, and even take phone orders. They delve into the rapid advancements in voice AI technology, the importance of training the AI model for accurate responses, and the benefits of automating customer service to enhance human interactions in restaurants. Joe also highlights Revmo AI's capacity to handle up to 100 calls simultaneously and continuously improve through learning. The discussion emphasizes the potential of conversational AI to alleviate common operational pains in the hospitality industry.

00:00 Introduction and Guest Welcome

00:07 Joe's Role at Revmo AI

00:31 The Evolution of Voice AI in Restaurants

01:07 Challenges and Solutions in Voice Ordering

03:26 Training the AI Model

06:17 Future of AI in Customer Interaction

11:11 Conclusion and Contact Information