In this special bonus episode, Megan Yagoda Kaplan, Senior Vice President of Customer Experience at Actabl, explains how hotel leaders can unlock performance from technology by partnering with customer success teams. With a background in consulting and a team of former hoteliers, Megan shares how Actabl helps operators align tech adoption with strategic goals and measurable outcomes. This episode shows why customer success is the key to driving real results in hospitality today.

Links:

• Request a conversation with Actabl
• Story: Hotel Equities Invests in the Actabl Platform to Scale with Purpose
• Story: How Commonwealth Hotels Connected Labor and Finance to Drive Profitability Across Its Portfolio

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands