Diverse project teams deliver value. A team that offers a wide variety of mindsets and skill sets will outperform the competition, as members challenge one another and approach problems from new angles. That often leads to innovation.

Blair Taylor, partner, Workforce of the Future, PwC, Seattle, Washington, USA, says diversity unlocks potential. It yields better business results, and diverse teams create personal connections between people. He also discusses how he believes empathy—associative and acquired—is the missing ingredient to see more progress in diversity, equity and inclusion. 

Annice Joseph, co-lead, Inclusive Career Journeys, SAP, Bengaluru, India, shares how cross-generational teams bring innovation, creativity and group wisdom to projects. She also talks about how SAP’s cross-generation mentoring initiative has helped managers learn and change their behavior on their own teams.

Key Themes 

[02:27] Diversity yields better business results, sends a message about an organization’s values and stimulates personal connections 

[06:16] Empathy—associative and acquired—is often a missing ingredient 

[11:05] Fostering a diverse environment and recruiting diverse talent 

[13:36] Multigenerational teams bring innovation, creativity and group wisdom 

[15:04] Changing behavior through SAP’s cross-generation mentoring initiative

[17:02] Creating teams with skills and talent from across an organization