How we interact with any organization is constantly changing — whether we approach as a customer, an employee or a provider. We all seek an efficient, rewarding experience — but what that experience is can vary wildly depending on our needs and expectations. Gartner unveils its newest research special report, “The Future of Experience,” exploring all facets of the experiences those who interact with us seek and how we can provide them. The report's lead author, Gartner Research Vice President Ed Thompson, joins us with a look at the changing nature of experience for customers, users, tech providers and employees. What do they expect? How should we respond? And where do we start to ensure we stay on the right path toward the Future of Experience?

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