In this episode of Take-Away with Sam Oches, managing editor Leigh Anne Zinsmeister fills in while Sam is on the road. She talks to Sam Ballas, CEO of East Coast Wings & Grill, a North Carolina-based casual-dining chain primarily located, of course, along the East Coast. Sam and Leigh Anne sat down at the NRA Show to talk about everything the company is up to lately, including its growing fast-casual brand, MyFrii.

In this conversation, you’ll learn:

·      The importance of keeping an open mind

·      The story behind MyFrii’s total rebranding

·      Why operators should always strive to learn new things

·      The importance of focusing on the unit level

·      How to gain the trust of your franchisees

Have feedback or ideas for Take-Away? Email Sam Oches at [email protected].