This New Way

👉  Check out the resources mentioned here: https://fellow.app/supermanagers/maranda-dziekonski-datasembly-assessing-for-fit-onboarding-for-impact-transform-new-hires-into-revenue-drivers

Are there any similarities at your company between how new customers and new employees are onboarded?

In episode #176, Maranda Dziekonski shares her innovative approaches to onboarding. She highlights how viewing new employees through the same lens as new customers can revolutionize how companies integrate new team members, ensuring they become impactful contributors from the outset.

Maranda is an experienced team builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take companies to the next level. Currently the SVP of Customer Success at Datasembly, she has over 20 years of experience building world-class operations. She also has extensive experience scaling teams in early and mid-stage startups. She has been honored as a Top 100 Customer Success Strategist, Top 25 Customer Success Influencer Judge, Top 25 Influencer, and sits on numerous boards.

Maranda sheds light on the nuances of assessing for cultural fit and provides invaluable insights on how to effectively align new hires with company goals, foster a culture of continuous learning, and transform the onboarding experience into a powerful tool for business success.

Throughout the episode, Maranda offers practical advice and strategies for leaders looking to optimize their team's performance and drive significant revenue growth.

Tune in to hear all about Maranda’s leadership journey and the lessons learned along the way!

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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

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TIME-STAMPED SHOW NOTES:

[04:15] Early mistakes managing in tech

[10:20] Building customer success operations

[18:12] Best practices for getting everyone in your company trained on your product 

[25:58] Making it easier for employees to prioritize work 

[32:02] Customer success team owning revenue

[34:50] Leading productive one-on-ones

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Maranda on LinkedIn 

Check out the Engineering Leaders Ebook
Subscribe to the Supermanagers TLDR newsletter

👉  Check out the resources mentioned here: https://fellow.app/supermanagers/gary-bolles-rethinking-leadership-the-characteristics-of-a-successful-team-guide

What’s the difference between a “guide” and a “manager”?

Gary Bolles shares why he prefers calling all people leaders team guides and how this simple reframe is revolutionizing leadership in a world of exponential change. 

He also explains how different organizations are adopting unique approaches to their organizational structures, such as leaderless organizations and improving synchronicity within teams. 

Gary Bolles is a world-renowned specialist on disruption and the future of work. He is the Chair for the Future of Work at Singularity University and a partner in Charrette LLC, where he advises on digital economy adaptation. He also co-founded eParachute.com, a website that provides assistance for job seekers and career changers, and he wrote the best-selling book "What Color Is Your Parachute?" His diversified background includes positions in technology journalism, strategic innovation, and consulting for companies such as Google and Nokia. His work focuses on lifelong learning, adaptation, and the mechanics of disruptive change.

In episode #175, Gary Bolles breaks down how to future-proof your leadership and shares examples to help you transform your organizational culture, guide your team, and adapt to constant change.

Tune in to hear all about Gary’s leadership journey and the lessons learned along the way!

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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

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TIME-STAMPED SHOW NOTES:

[03:06] LinkedIn Learning

[10:00] The difference between a guide and a manager

[19:40] Modern approaches to management

[24:37] Culture transformation strategies

[27:47] Benefits of leaderless organizations

[32:36] 4 questions to determine if your organization is in synchrony

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Gary on LinkedIn

Read The Next Rules of Work by Gary Bolles

Explore Singularity University’s Leadership Development & Innovation Programs

Check out Fellow’s meeting guidelines

Subscribe to the Supermanagers TLDR newsletter

👉  Check out the resources mentioned here: https://fellow.app/supermanagers/fredrik-thomassen-superside-speed-is-safety-lessons-on-business-building-and-local-decision-making

Does your team hesitate to move quickly? 

Are you concerned that by completing tasks too quickly, they'll overlook crucial details?

Fredrik Thomassen, CEO and Co-founder of Superside, thinks you should be more scared of the opposite. In his words, “speed is safety”. 

In episode #174, Fredrik explains why speed, kindness, and truth-seeking are core values at Superside and helped the company scale to over 700 employees in 8 years. He also explains why focusing on “unblocking” employees is crucial in a high-growth environment and how to do so gracefully. 

Fredrik has a diverse background. Prior to his current role as the CEO and Co-founder at Superside, he was the CEO and Co-Founder at Zalora, Indonesia’s largest fashion e-commerce company. He also worked as an Associate at McKinsey & Company and as a Journalist at Agderposten. He has served in the Royal Norwegian Navy as well.

Fredrik is passionate about decentralized organizations, organizing company values, and how to constantly improve how companies work on a large scale. 

Tune in to hear all about Fredrik’s leadership journey and the lessons learned along the way!

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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

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TIME-STAMPED SHOW NOTES:

[04:06] Superside is creative-as-a-service

[10:35] Reinforcing “speed is safety” in the company

[19:10] Finding kindness in the hiring process

[25:00] Prioritizing unblocking employees

[31:00] Running effective staff meetings

[34:04] If you try too hard you won’t do it

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Fredrik on LinkedIn

Check out Superside

Check out Fellow’s Meeting Guidelines 

Subscribe to the Supermanagers TLDR newsletter

👉  Check out the resources mentioned here: https://fellow.app/supermanagers/adrienne-barnard-mainstay-when-change-is-on-the-horizon-strategies-for-increasing-team-readiness

Do you know the difference between offering feedback and providing coaching?

Adrienne describes how coaching may be a better way to communicate with team members as it “focuses you on growth versus change.” 

She also explains how to discern between giving feedback and coaching your team. She shares lessons learned from implementing management training, and recommends her favourite resources for managers.

Adrienne Barnard has led and managed multiple key programs to enhance the employee lifecycle, from talent acquisition to retention and growth. She is passionate about questioning standard practices and embracing new ways of doing things in order to achieve better outcomes for organizations and their people. 

With over 18 years of experience in people and talent roles, at companies like Telaria, ASICS Digital, and now Mainstay, she has a proven track record of delivering results that align with business strategy and vision.

In episode #173, Adrienne Barnard breaks down how to successfully execute management training programs, give feedback to staff that fosters growth, lead teams through constant change, and put employee wellness first. 

Tune in to hear all about Adrienne’s leadership journey and the lessons learned along the way!

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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

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TIME-STAMPED SHOW NOTES:

[03:05] Knowing how to give feedback

[09:05] Coaching versus feedback

[18:40] Putting management training programs into practice

[22:55] Who develops management training content?

[26:50] Where to start with developing as a manager

[30:00] Focusing on employee wellness

RESOURCES MENTIONED IN THIS EPISODE:

Subscribe to the Supermanagers TLDR newsletter

👉  Check out the resources mentioned here: https://fellow.app/supermanagers/dr-marie-helene-pelletier-developing-a-resilience-plan-for-success-managing-workplace-demands

Resilience is a business buzzword, but it can be difficult to define what it looks like in a team setting without actionable advice.

One of the best ways for leaders to foster resilience is by creating a resilience plan to manage workplace demands.

Dr. Marie-Helene Pelletier shares how her experience as a workplace psychologist has impacted the way she approaches resilience, and how your team can benefit from fully comprehending it. 

Throughout her career in business management and psychology, Dr. Pelletier has spearheaded the dialogue surrounding leadership resilience and workplace health. With her extensive background in corporate, insurance, governance and public sectors, she brings national and international perspectives on mental health and resilience. 

She is a bilingual practicing psychologist with over 20 years of experience and holds a Ph.D. and MBA from the University of British Columbia. She has presented and authored and co-authored a number of industry and academic publications and has won numerous academic and industry awards.

In episode #172, Dr. Pelletier discusses tips from her new book, The Resilience Plan, how priming is a scientifically proven way to form new habits, and how to manage when facing stress in the workplace. 

Tune in to hear all about Dr. Pelletier’s leadership journey and the lessons learned along the way!

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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

. . .

TIME-STAMPED SHOW NOTES:

[03:10] Psychologist to executive coach

[06:30] Own all parts of what you’re doing

[13:00] Create plans for resilience

[26:26] Managing workplace stress

[30:10] Benefit from prioritization

[34:45] How to use priming techniques

RESOURCES MENTIONED IN THIS EPISODE:

Pre-Order Dr. Pelletier’s new book The Resilience Plan: A Strategic Approach to Optimizing Your Work Performance and Mental Health

Follow Dr. Pelletier on LinkedIn

Check out Fellow’s meeting cost calculator
Subscribe to the Supermanagers TLDR newsletter

👉Check out the resources mentioned here: https://fellow.app/supermanagers/chester-elton-taking-workplace-habits-home-leadership-lessons-for-life/

The power of gratitude and small acts of appreciation can build trust and loyalty within teams.

Managers often underutilize the tool of gratitude and recognition in their efforts to build trust and morale among their teams.

Chester discusses the blurring of lines between work and personal life, emphasizing the importance of setting good guardrails and aligning personal values with company values to create a positive customer experience.

Chester Elton is a #1 New York Times Bestselling business author, organizational culture, employee engagement, and leadership expert. One of today’s most influential voices in workplace trends, he has spent two decades helping clients engage their employees to execute on strategy, vision, and values. His work is supported by research with more than one million working adults, revealing the secrets to develop a high-performing team. 

In episode #171, Chester explains how important it is to reflect on your work as a leader daily and get into the habit of gratitude to improve your leadership and management, both in work and with your family. He even shares some tactical ways to use gratitude to strengthen your personal relationships. 

Tune in to hear all about Chester’s leadership journey and the lessons learned along the way!

. . .

Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

. . .

TIME-STAMPED SHOW NOTES:

[04:18] Gratitude stones and hockey 

[12:20] How to give praise

[22:20] Gratitude ritual for kids

[32:18] You don’t make the time, you find the time

[37:00] Mental health in the workplace

[43:43] How do you measure your life

RESOURCES MENTIONED IN THIS EPISODE:

👉  Check out the resources mentioned here: https://fellow.app/supermanagers/shane-parrish-positioning-for-success-clear-thinking-with-shane-parrish

How do you know when you’ve made the right decision?

Shane Parrish shares what inspired him to start taking decision making more seriously and embark on the journey to improve how clearly he thinks. He also gives listeners the tools to make clear thinking simple, make better decisions, and improve their leadership skills. 

Shane Parrish is the founder of Farnam Street, the world's most-read blog on clear thinking. Shane's podcast, The Knowledge Project ,has been downloaded over 35 million times and his newsletter has over 500,000 subscribers. Shane's work has been featured in nearly every major global publication, including the New York Times, Wall Street Journal and Financial Times.

In episode #170, Shane breaks down clear thinking into actionable steps, discusses how to think more independently, shares what the 13 sources of advantage are and why managers should focus on talent curation when looking to expand their teams. 

Tune in to hear all about Shane’s leadership journey and the lessons learned along the way!

. . .

Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

. . .

TIME-STAMPED SHOW NOTES:

[04:50] Inspiration to get better at decision making

[11:40] 13 sources of advantage

[19:14] Talent collecting

[31:10] How to think independently

[39:39] Mental models

[44:30] Turn desired behavior into default behavior

RESOURCES MENTIONED IN THIS EPISODE:

Read Shane’s first book The Great Mental Models Volume 1: General Thinking Concepts 

Read Clear Thinking by Shane Parrish

Check out the Farnam Street Blog

Listen to The Knowledge Project Podcast

Subscribe to Shane’s “Brain Food” newsletter

Read The Talent Code by Daniel Coyle

Check out Fellow’s Meeting Guidelines Feature 

Subscribe to the Supermanagers TLDR newsletter

👉  Check out the resources mentioned here: https://fellow.app/supermanagers/barbra-gago-pando-leveling-up-your-talent-a-framework-for-intentional-career-progression

How do you know who to promote and when to promote them? 

Barbra Gago shares what inspired her to create a tool that allows managers to make career progression more transparent and intentional. She also shares how beneficial standardizing employee progression is for your company. 

Barbra Gago is the founder of Pando, and has a rich history as an early-stage CMO, driving pre-Series A companies like Miro, Greenhouse, and Culture Amp to success. Recognizing the flaws in traditional performance management, Barbra is redefining the field. 

In episode #169, Barbra explains how to facilitate “just-in-time” promotions, thinking about employees from an “employee lifetime value” perspective, and how to apply other strategies traditionally used for business building to strengthen your team. 

Tune in to hear all about Barbra’s leadership journey and the lessons learned along the way!

. . .

Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

. . .

TIME-STAMPED SHOW NOTES:

[04:28] You can’t treat everyone the same

[12:00] Hiring people when you’re not the expert

[17:17] Reinvent the way you think about employee performance

[22:40] Bubbling up the corporate ladder

[31:10] Career levels versus titles 

[38:08] Make performance evaluations more fair 

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Barbra on LinkedIn

Check out Pando
Subscribe to the Supermanagers TLDR newsletter

👉  Check out the resources mentioned here: https://fellow.app/supermanagers/ali-asaria-tulip-implementing-the-icelandic-workweek-a-new-approach-to-flexibility-and-freedom

Most managers focus on avoiding bad things when they should be focusing on creating good things.

In this episode, Ali Asaria discusses the importance of having the hard conversations that eliminate poor alignment, and how to ensure employees remain motivated by a sense of creativity and autonomy. 

Ali Asaria is a Canadian technology entrepreneur who has founded several companies including Well.ca and his latest venture, Tulip, an enterprise retail technology company. He is also the original creator of the most popular BlackBerry game, BrickBreaker. Ali has many years of experience leading teams of over 200 people.

In episode #168, Ali explains how important it is to experiment with your team’s leadership and management practices. He also shares how this experimentation can help you discover things within each team that help the entire company succeed.

Tune in to hear all about Ali’s leadership journey and the lessons learned along the way!

. . .

Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

. . .

TIME-STAMPED SHOW NOTES:

[04:50] There’s no secret formula

[09:53] Implement management lightly

[15:00] Icelandic work week

[25:00] Discovering the lack of trust

[34:40] Getting your team aligned

[39:23] Using AI to solve problems

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Ali on LinkedIn

Download Fellow’s meeting cost calculator

Read The Five Dysfunctions of a Team by Patrick Lencioni

Read Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler 

Subscribe to the Raw Signal Group Newsletter

Subscribe to the Supermanagers TLDR newsletter

👉  Check out the resources mentioned here: https://fellow.app/supermanagers/vijay-pendakur-unlocking-peak-performance-the-roi-of-investing-in-dei

DEI is not about shrinking one person's slice of pie, but rather expanding the pie for everyone.

In this episode, Dr. Vijay Pendakur discusses the importance of shifting the conversation from diversity to relevance and complexity. We also touch on the distinction between talent attraction and talent acquisition, emphasizing the significance of telling an authentic talent story in the right spaces. 

Dr. Vijay Pendakur has held Vice President and C-level roles at Zynga, VMware, and Dropbox. Dr. Pendakur possesses strong domain expertise on how organizations can adapt to changing trends, from the changing demographics of Generation Z to the rapidly evolving landscape of managing hybrid teams. Dr. Pendakur serves on the institute teaching faculty of the Race and Equity Center, at the University of Southern California, and was recognized as a top DEI leader by Channel Futures in 2021 and Untapped in 2022.

In episode #167, Dr. Pendakur shares why equity and inclusion are not just buzzwords but are crucial for unlocking peak performance in teams.

Tune in to hear all about Dr. Pendakur’s leadership journey and the lessons learned along the way!

. . .

Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

. . .

TIME-STAMPED SHOW NOTES:

[03:50] Culture eats strategy for breakfast

[08:38] Don’t always trust your gut

[17:15] Dynamism is essential as a leader

[26:30] How to implement DEI 

[30:30] Inclusion + belonging = performance 

[37:16] DEI is a generative model 

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Dr. Pendakur on LinkedIn

Read Resonant Leadership by Annie McKee and Richard Boyatzis

Subscribe to the Supermanagers TLDR newsletter