Do you avoid feedback like you avoid checking your bank account?

Well, you shouldn't avoid either, but today, we're talking about client feedback—and the good kind requires more than an anonymous survey.

Here, Chris Cooper explains exactly what you have to gain by picking up the phone and talking to your members.

Links:

Incite Tax: Profit First for Microgyms
Arbox
Gym Owners United

Timeline:

2:45 – Why you shouldn’t always listen to the squeakiest wheel.

3:37 – What you should ask your clients.

6:15 – Building relationships and improving your business: Two birds, one stone.

9:00 – Why you shouldn’t fear feedback.

10:30 – How you can use feedback to put your clients on a pedestal.