The impetus for this impromptu podcast came from an offline conversation I had with Kaeli Lindholm about some observations we both had when working with practices about the patient experience.

We decided to invite listeners in and share it on the podcast so that you could glean some tips on how you can improve the patient experience in your practice or spa.

We hope you enjoy this honest and uncut conversation!

Mentioned in this episode:

Kaeli’s website: http://klcaestheticconsulting.com

Kaeli’s Instagram: http://instagram.com/klcbosslady

Heather’s Instagram (http://www.instagram.com/heatherterveen)

Aesthetic Success Podcast Episode #6 (http://www.heatherterveen.com/habits-of-7-figure-mds-taking-actionable-steps-toward-achieving-goals/)