Takeaways:

02:17 - How COVID affected the cancellation policy in salons

07:58 - Is an online booked appointment a REAL appointment? 

08:20 - A couple ways to solve the no show problem 

13:56 - The importance of a “guest form”

15:18 - The language of a confirmed appointment 

18:13 - Should you cancel an appointment who is not confirmed? 

Quotes:

“Before covid you had more authority to enforce”(Jason Everett)(04:30)

“I think that the idea, instead of punishing them for doing it is how do we take care of them and procure them correctly when they book that online appointment”(Jason Everett) (05:18)

“I want to talk about what's the sequence that needs to be set up so that whether you have your own software that does this, or they do it, there's a tool to make sure like a system to follow, to make sure that they actually show up for their appointment.”(Jason Everett)(11:25)

“If you no show on me, that is my fault”(Jason Everett)(15:57)

“True communication is the response you get, if you're not getting a response, you're probably not asking for a response.”(Jason Everett)(19:34)

Links Mentioned:

Website: https://highperformancesalon.com

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