December 20, 2024

Transforming Your Repair Shop to Professional Auto Service Center [THA 412]

55 minutes

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class

The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach.

Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients.

Cecil Bullard, President of the Institute for Automotive Business Excellence. Cecil’s previous episodes HERE.

Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

Show Notes

Watch Full Video Episode

Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit

Significance of Professionalism (00:02:44)

Transitioning to a Professional Service Center (00:03:24)

Perception of Value in the Industry (00:04:11)

The Importance of Trust and Knowledge (00:06:16)

Subjectivity of Professionalism (00:08:15)

Circumstantial Professionalism (00:09:19)

Investing in Training (00:11:29)

The Role of Profitability (00:12:52)

Continuous Improvement (00:13:25)

Customer Expectations (00:14:39)

Self-Care for Service Providers (00:16:41)

Shop as a Living Entity (00:18:08)

Training for Automotive Teams (00:20:55)

Labor Rate Considerations (00:21:54)

Understanding Business Responsibilities (00:22:00)

Liability in the Automotive Industry (00:23:50)

Insurance and Certification Issues (00:25:06)

Employee Compensation and Profitability (00:26:09)

Generational Challenges in Workforce Management (00:26:30)

Professionalism in the Industry (00:27:17)

Government Regulation Predictions (00:28:58)

Self-Discovery Through Questions (00:29:36)

Reframing Expenses as Investments (00:30:33)

The Importance of Continuous Learning (00:35:40)

Perceptions of Professionalism (00:39:07)

Perspective on Growth (00:41:38)

Humility in Business (00:42:21)

Value of Professionalism (00:44:24)

Mindset Shifts in the Industry (00:47:08)

Abundance vs. Scarcity Mindset (00:48:28)

Addressing Technician Shortages (00:51:34)

Top Shops and Recruitment (00:54:14)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today's Class

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/

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Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

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By Carm Capriotto, AAP

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