Executives are asking the same question in 2025: Where is the value AI was supposed to deliver?

In this episode of ThinkCast, Gartner experts Mary Mesaglio and Rita Sallam outline how leaders can define, measure and maximize AI value across the enterprise. From productivity gains that don't translate directly to financial returns, to high-stakes bets that could rewrite industry rules, they explain why leaders must manage AI investments as a balanced portfolio — spanning return on investment, return on employee and return on the future.

Tune in to discover:

• Why productivity leakage hampers measurable value
• How to structure AI investments across ROI, ROE and ROF
• The differences between Defend, Extend and Upend use cases
• Why AI-ready data, governance and business change are critical

Dig deeper:

• Buy tickets to Gartner IT Symposium/Xpo
• Watch the full webinar on AI value
• Become a client to try out AskGartner for more trusted insights