TED Tech

Uber, and how to fix things when trust is broken | Fixable

11.17.2023 - By TED TechPlay

Download our free app to listen on your phone

Download on the App StoreGet it on Google Play

This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust — authenticity, empathy and logic — and actionable solutions to strengthen each leg when they’re on shaky ground.

More episodes from TED Tech