Listening to customer feedback is one of the best ways to improve your product (and your marketing). But it can get so overwhelming! Our guest today is the charming Sofia Quintero, founder of NomNom. You'll learn how to deal with massive amounts of customer feedback, get quantitative and qualitative results, document your insights, and apply them in your product development process.
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Show Notes
NomNom — Sofia's companyGeckoboard — Sofia's previous place of workEpisode 112: Optimizing SaaS Trials with Alli BlumEpisode 116: Segmenting Your Users with Val GeislerAirtable, Trello, Google Sheets — tools that can be used for recording customer feedbackThe Spotlight Framework — a framework by David Cancel of Drift to make customer feedback actionableWhat is Jobs to be Done (JTBD)? — an article by Alan Klement, creator of JTBD frameworkWhat is Net Promoter? — how NPS is calculatedInside Intercom — Intercom's blogFullstory, Mixpanel, Amplitude — popular analytics toolsHungry for Insight — NomNom's blogThe Practical Handbook to Building Better Feedback Loops — a new free book by NomNomFollow Sofia on Twitter: @SofiaqtToday's Sponsor
This episode is brought to you by Userlist.io. This new tool helps SaaS founders get a better understanding of each individual user journey, and send users relevant behavior-based email. To learn more, join the waiting list at userlist.io.
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