What’s wrong with going into fix-it mode when someone shares their problems?

Jayson explains why it’s better to offer understanding rather than jumping in with solutions—and how people are more likely to come up with their own answers when they feel truly heard.

Timestamps:

• 0:03 - What's wrong with "fix-it" mode?
• 3:49 - Reflecting instead of fixing
• 7:08 - Giving people space to come up with their own solutions
• 8:30 - Understanding first, then solutions

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