December 31, 2024

Unstoppable Framework for Auto Shop Owners Part 4: Stay Customer Focused and Flexible [RR 1020]

25 minutes

Thanks to our Partner, NAPA Auto Care

Join Maryann Croce in the fourth episode of the Unstoppable Framework for Auto Shop Owners series. Discover essential strategies for building trust, loyalty, and a thriving business by staying customer-focused and adaptable. Learn about gathering and acting on customer feedback, streamlining customer experiences, offering added services, building referral networks, and staying current with industry trends and training.

Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE.

Show Notes

Watch Full Video Episode

Here's the downloadable worksheet link: https://bit.ly/3Yq4S4J

Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/

Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1004/

Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1012/

MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/

The Unstoppable Framework (00:00:41)

Part Four Overview (00:02:32)

Importance of Customer Feedback (00:03:22)

Client Story: Sarah's Transformation (00:05:51)

Building Trust through Referrals (00:08:01)

Shifting Perspective on Complaints (00:09:32)

Customer Experience Walkthrough (00:10:27)

The Gallon of Paint Analogy (00:12:58)

Uplifting Shop Environment (00:13:53)

Attracting the Right Customers (00:14:53)

Staying Current with Training (00:16:07)

Communication Trends and Customer Preferences (00:17:01)

Practical Steps for Customer Focus (00:17:03)

Streamlining Customer Experience (00:18:27)

Building Referral Networks (00:19:43)

Staying Open to Change (00:19:46)

Thriving Through Change (00:20:25)

Reframing Negative Reviews (00:21:36)

Focus on Customer Training (00:24:07)

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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By Carm Capriotto, AAP

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