In this episode, Kayla and Jason unpack what it really means to be a high-performing salon and why the biggest difference isn’t intelligence, luck, or even talent.

What you’ll hear in this episode:

What “high performance” actually means (and why it’s the foundation of everything at HPSA)

The true separator of the top 1% from the rest

Why high performers don’t overthink, stall out, or wait for perfect plans

How top owners get their team to execute quickly

Why “corrective action” is the cheat code for growth

The 2–20–24 Rule for taking action immediately and building momentum

Why and how consistency turns excellence into a habit