In this bite-size episode, I share a story that perfectly illustrates why paying attention to the little things in business can make a huge difference in customer experience. Using a personal example from when I bought a struggling CrossFit gym, I dive into how neglecting small details led to its decline and how addressing those details turned things around. I can't stress enough how crucial it is to make your customers feel valued and cared for, and it often starts with the little things. Tune in to discover why your customer experience should always be the top priority in your business and how small adjustments can lead to big changes.

Whether you're running a gym, a café, or any other type of business, this episode will remind you of the power of details in building strong customer relationships. Don’t miss out on the practical insights that could help you enhance your business today!

Episode Highlights:

• [00:00] - Introduction and Announcement of Bite-Size Episodes
• [01:25] - The Importance of the Little Things in Relationships
• [02:53] - The Story of the CrossFit Gym and Neglecting Small Details
• [06:04] - The Impact of Paying Attention to Details
• [07:31] - The Perception of Caring in Business
• [09:25] - Conclusion and Call to Action

Thank you for listening! If you found this episode helpful, please consider rating, following, and sharing the podcast. Your feedback means the world to me and helps me continue to bring you valuable content. See you in the next episode!

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