Watch the YouTube version of this episode HERE

In this episode of the Maximum Lawyer podcast, recorded at our recent Mastermind event, Jim and Tyson tackle pressing questions from attendees about law firm management. 

The discussion spans from the efficacy of the firm's podcast as an internal tool, to the nitty-gritty of marketing strategies and the intricacies of employee training. A key focus is on maintaining firm operations during team members' extended leaves, with a consensus on the value of cross-training and the potential for internal growth during such times. 

Listen in.

01:45 The best spend for marketing and the worst marketing spend

03:42 Lead tracking, intake software, and CRM tools

05:29 Performance evaluation and top grading 

07:29 Lead response time

09:40 Salesforce digital engagement package for real-time communication

09:57 Client expectations and team management

15:01 Handling team members' absence

19:08 Strategies for managing team absence, redistributing duties, and viewing it as an opportunity for growth

19:15 Utilizing team members' absence as a chance to advance and expand the firm's capabilities

Tune in to today’s episode and checkout the full show notes here.

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