Thanks to our partners Promotive and Wicked File

What if the biggest problems facing auto repair shops today aren’t what you think they are?

And what if the future of the industry is being shaped right now, quietly, behind the scenes, by the conversations shop owners aren’t having?

In this episode, Hunt Demarest sits down with Chris Jones, the editorial force behind Ratchet+Wrench and several of the industry’s most influential publications. From talent shortages to tech adoption, from mental health to multi-shop growth, Jones offers a clear-eyed look at where the automotive repair world is heading, and where shop owners should be refocusing their energy.

This conversation cuts through the noise and gets real about the pressures, opportunities, and evolving expectations shaping today’s shop environment.

Whether you’re struggling to hire, trying to improve efficiency, or simply looking for clarity in a rapidly changing industry, this episode will help you understand what today’s shop owners must prioritize — and how to build a healthier, more resilient business.

What you’ll discover…

(02:25) Why shops are finally catching up to retail-style convenience and technology

(03:40) The mindset difference that sets high-performing shop owners apart

(05:25) The MSO lesson that surprised everyone — and why process beats everything

(07:45) The efficiency challenges shop owners can’t stop talking about

(08:50) Why technician shortages aren’t unique to auto repair — and what must change

(10:25) The shocking reality of six-figure tech jobs no one is filling

(12:20) What 2025 really looked like for shops — and what 2026 may bring

(15:10) How understanding neurodivergence can transform shop culture and performance

(17:55) What customers actually want now: speed, communication, and clear expectations

(21:25) Chris’s best advice for shop owners navigating today’s challenges

Thanks to our partner Promotive

It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

Thanks to our Partner WickedFile

Turn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/

Paar Melis and Associates – Accountants Specializing in Automotive Repair

Visit us Online: www.paarmelis.com

Email Hunt: [email protected]

Text Paar Melis @ 301-307-5413

Download a Copy of My Books Here:

• Wrenches to Write-Offs
• Your Perfect Shop 

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.