Welcome back to eCommerce Fastlane! Here's a story that might sound familiar: you're spending $10,000+ a month on ads, traffic looks solid, but somehow you're barely breaking even. Sound familiar?

The hard truth is that most Shopify merchants don't realize they have a revenue leak problem. While you're obsessing over getting more traffic, your store is quietly bleeding money through hidden conversion killers and psychological friction points that drive customers away.

I see it every BFCM season—brands celebrate stellar top-line numbers only to discover their net profit has vanished into the red. The real challenge isn't getting more eyeballs; it's plugging the invisible leaks that are costing you thousands every month.

My guest today is Matt Stafford, Managing Partner at Build Grow Scale. Matt's been in the trenches for nearly 30 years, scaling multiple 7- and 8-figure brands and helping close to a thousand founders break through growth plateaus. But here's what makes him different: he doesn't just tweak conversion rates—he decodes the psychology behind why people buy and why they don't.

Matt learned this the hard way. After selling $15 million in t-shirts, he launched a kitchen gadgets store that was crushing it at 100-200 sales per day...until it suddenly wasn't. Orders dropped to 30-40 per day, and with hundreds of thousands in inventory on the way, he had to figure it out fast.

That crisis became his breakthrough—and today, he's going to share the frameworks that can help you stop the bleeding and start scaling profitably. 

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