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Welcome to Window Treatments for Profit! We’ve been diving deep into the topic of ghosting—why clients disappear and how to stop it from happening. This was supposed to be Part 3 of our four-part series, but something happened...
A listener, Beatriz, wrote in with a real-life scenario that perfectly ties into our topic. She got ghosted after sending a quote, and when she looked back at her process, she realized she never set a clear pricing expectation.
And she’s not alone. If you’ve ever hesitated to talk price in the consultation because you were afraid of losing the client—only to lose them anyway—this episode is for you.
I break down exactly where Beatriz lost control of the conversation and share a powerful pricing strategy that puts YOU back in charge.
Listen now and learn how to stop getting ghosted after the quote!
A Big THANK YOU to Today’s Podcast Sponsor:This episode is sponsored by Exciting Windows!
What’s new with LuAnn NigaraThe Power Talk Friday Tour
Watch the Docuseries!
http://www.luannnigara.com/cob
Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn NigaraLuAnn’s Website
LuAnn’s Blog
Power Talk Friday
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Resources:This podcast supports the Savvy Giving Design Coalition. Learn more about it here!
AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project
AWDB #164: Susan Wintersteen- Savvy Giving by Design
Submit your questions to What Would Lu Do?
Join LuAnn University!
Join us for our Pre-Conference Zoom on February 27th!
Other Shows:WTFP #304: What Would Lu Do?: Part 2: Why Clients Ghost – Decision Fatigue
WTFP #303: What Would Lu Do?: Here’s One Strategy to Overcome Client Ghosting
Are you losing clients because they feel overwhelmed by choices? In this episode of Window Treatments for Profit, we tackle decision fatigue—why it happens and how it can sabotage your sales process. Discover actionable strategies to:
Don't miss these powerful insights to reduce client ghosting and take your consultations to the next level!
A Big THANK YOU to Today’s Podcast Sponsor:This episode is sponsored by Exciting Windows!
What’s new with LuAnn NigaraThe Power Talk Friday Tour
Watch the Docuseries!
http://www.luannnigara.com/cob
Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn NigaraLuAnn’s Website
LuAnn’s Blog
Power Talk Friday
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Resources:This podcast supports the Savvy Giving Design Coalition. Learn more about it here!
AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project
AWDB #164: Susan Wintersteen- Savvy Giving by Design
LuAnn University!
Other Shows:WTFP #303: What Would Lu Do?: Here’s One Strategy to Overcome Client Ghosting
If you’ve been in the window treatment business for any length of time, you’ve likely experienced this: you pour hours into a proposal or consultation, think you’ve nailed it, and then—silence. The client disappears, leaving you frustrated, confused, and wondering what went wrong.
Let me assure you, ghosting isn’t about your worth as a person. But it is often about how you communicate your value as a professional. The good news? This is fixable.
A Big THANK YOU to Today’s Podcast Sponsor:This episode is sponsored by Exciting Windows!
What’s new with LuAnn NigaraThe Power Talk Friday Tour
Watch the Docuseries!
http://www.luannnigara.com/cob
Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn NigaraLuAnn’s Website
LuAnn’s Blog
Power Talk Friday
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Resources:This podcast supports the Savvy Giving Design Coalition. Learn more about it here!
AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project
AWDB #164: Susan Wintersteen- Savvy Giving by Design
The A Well-Designed Business® 4-Part Docuseries!
Jude Charles’ Dramatic Demonstration Book!
Jude Charles’ Website!
Jude Charles’ Instagram!
Other Shows:#724: Power Talk Friday: Jude Charles: Using Video to Close More Interior Design Deals
#718: Power Talk Friday: Jude Charles: The Power of Dramatic Demonstration in Your Business Videos
#626: Power Talk Friday: Jude Charles: How to Tell Your Story to Connect with Clients in Interior Design
#516: Power Talk Friday: Jude Charles: Video Storytelling for Your Brand
Hi, welcome to Window Treatments For Profit! Today, Jessica and I recap the key insights from our 'Bound by Business' series. We’ll dive into the five invaluable lessons Jessica has learned from her experiences in family business dynamics. From navigating challenges to celebrating the unique joys of working together, we’ll explore the reality behind family businesses, the importance of setting boundaries, and how to communicate effectively. Join us for a candid discussion filled with laughter, wisdom, and a few surprises along the way!
More About Jessica HarlingWith unwavering conviction, Jessica Harling can break down complex decisions to simplify an action plan. Her dynamic problem-solving can confront potential obstacles proactively and energize any team, making others feel valued to achieve their ambitious company goals. She is the founder of Behind the Design, a People Operations company that enthusiastically collaborates with leadership to build dream teams! From recruiting to training and process development, their intuition for creating strong emotional connections discovers and nurtures rockstar talent with established streamlined processes that impact the company’s bottom line.
Connect with Jessica HarlingWebsite
The Power Talk Friday Tour
Watch the Docuseries!
http://www.luannnigara.com/cob
Connect with LuAnn NigaraLuAnn’s Website
LuAnn’s Blog
Power Talk Friday
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Resources MentionedThis podcast supports the Savvy Giving Design Coalition. Learn more about it here!
AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project
AWDB #164: Susan Wintersteen- Savvy Giving by Design
In this episode of "Window Treatments for Profit," I tackle a challenge many window treatment professionals face: the dreaded question, "Can you do better on the price?" Join me as I share my insights on pricing and the importance of understanding your value. I’ll guide you through the beliefs that shape your quotes and how to maintain confidence in your pricing strategy. Let’s dive into practical strategies to handle price objections and ensure you’re not undervaluing your expertise. Whether you’re new to the industry or a seasoned pro, this episode is packed with actionable advice to help you grow your business and stand firm in your worth!
A Big THANK YOU to Today’s Podcast Sponsor:This episode is sponsored by Exciting Windows!
What’s new with LuAnn NigaraThe Power Talk Friday Tour
Watch the Docuseries!
http://www.luannnigara.com/cob
Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn NigaraLuAnn’s Website
LuAnn’s Blog
Power Talk Friday
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Resources:This podcast supports the Savvy Giving Design Coalition. Learn more about it here!
AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project
AWDB #164: Susan Wintersteen- Savvy Giving by Design
Sign up for LuAnn University!
What Would Lu Do?
Welcome to Window Treatments for Profit! Today, I’m diving into the vital elements of building a high-performing team, drawing insights from Patrick Lencioni’s The Five Dysfunctions of a Team. We’ll explore the importance of trust, the role of healthy conflict, accountability, and focusing on collective results. If you’ve ever felt like your team just isn’t “gelling,” this episode is for you! Plus, I’ll share details about my upcoming workshop that will help you kick off the new year with a clear, strategic plan. Let’s transform your team dynamics together!
A Big THANK YOU to Today’s Podcast Sponsor:This episode is sponsored by Exciting Windows!
What’s new with LuAnn NigaraThe Power Talk Friday Tour
Watch the Docuseries!
http://www.luannnigara.com/cob
Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn NigaraLuAnn’s Website
LuAnn’s Blog
Power Talk Friday
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Resources:This podcast supports the Savvy Giving Design Coalition. Learn more about it here!
AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project
AWDB #164: Susan Wintersteen- Savvy Giving by Design
LuAnn Nigara’s Books!
The Making of A Well-Designed Business: The Workshop
Hi, welcome to Window Treatments for Profit! In this episode, we’re sitting down with Amanda Smith, a leader in the window treatment industry and co-founder of Seamless Workroom. From her start as a teacher to becoming a sought-after partner for interior designers, Amanda’s story is a testament to the power of systems, efficiency, and a commitment to quality.
More About Amanda SmithLike many others in this business, I did not start out as a fabricator of window treatments. I attended college at the University of North Carolina at Charlotte earning a bachelor’s degree in Middle Grades Education. After teaching English and Social Studies for seven years, I attended graduate school earning a master’s degree in library science at the University of North Carolina at Greensboro and worked as a high school media specialist for three years until my twin boys were born in 1998. At which time I became a stay-at-home Mom.
When my boys turned three, I knew I wanted to work but did not want to return to teaching full time. While visiting a friend one afternoon, I noticed she had new window treatments in her family room. It was an “ah ha” moment. I thought, “If I can make cocktail dresses, I can surely learn to make window treatments!” I come from a family that sews. My mother, an accomplished sewer and quilter, taught me the art at age 12. My father owned a successful auto upholstery business for 25 years. Both of my grandmothers and all of my aunts sewed. With my family’s support, I set up a small workroom in an extra bedroom and completed my first job in July 2001.
What started out as a small, retail business has grown into a full-service to the trade workroom offering fabrication of panels, valances, roman shades, bedding and decorative accessories as well as several lines of fabrics, hardware, shutters, blinds, roller shades, solar shades, and natural woven shades for those associated with the interior design industry.
In July 2017 I, along with Rose Mary LeBlanc, launched a second business. Seamless Workroom is a workroom management system which helps to improve efficiency and productivity within the workroom for fabricators and designers in the industry.
Connect with Amanda SmithSew Unordinary
Website
Seamless Workroom
Website
Cheryl Luckett’s Instagram!
A Big THANK YOU to Today’s Podcast Sponsor:This episode is sponsored by Exciting Windows!
What’s new with LuAnn NigaraThe Power Talk Friday Tour
Watch the Docuseries!
http://www.luannnigara.com/cob
Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn NigaraLuAnn’s Website
LuAnn’s Blog
Power Talk Friday
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Resources:This podcast supports the Savvy Giving Design Coalition. Learn more about it here!
AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project
AWDB #164: Susan Wintersteen- Savvy Giving by Design
Cheryl Luckett’s Instagram!
Sign up for LuAnn University!
Other Shows:AWDB #397: Power Talk Friday: Where Are They Now?: Cheryl Luckett: Dwell By Cheryl
AWDB #291: Cheryl Luckett – From Side Hustle to Full Time Interior Design
Join me in this inspiring episode as I chat with Theresa Harmon, the current president of the Richmond, Virginia WCAA chapter. Theresa shares her journey in the window covering industry and emphasizes the importance of discovering your "why." With a background in graphic design and a passion for creating, she discusses the challenges and joys of running her own business, from problem-solving design dilemmas to connecting with clients. We also dive into the supportive community of the WCAA and how collaboration enriches our industry. Tune in for insights that can inspire your own creative journey!
More About Theresa HarmonA lifelong creative, Theresa Harmon’s first professional fabrication job involved making soft furnishings for a bed-and-breakfast in Jonesborough, TN in 2006. She was hooked, but unable to fully realize her workroom dream until 2018 when she opened All the Trimmings Shop. She fabricates window treatments and pillows, but loves making custom cushions most of all. Theresa has a BFA in Communication Arts & Design from Virginia Commonwealth University. She taught for Husqvarna Viking 2017-2019, won a Jill Robson Memorial Scholarship in 2020, and most recently was one of the instructors at the Custom Workroom Conference in Warwick, RI. She is currently the president of the Richmond Chapter of WCAA.
Connect with Theresa HarmonWebsite
This episode is sponsored by Exciting Windows!
What’s new with LuAnn NigaraThe Power Talk Friday Tour
Watch the Docuseries!
http://www.luannnigara.com/cob
Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn NigaraLuAnn’s Website
LuAnn’s Blog
Power Talk Friday
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Resources:This podcast supports the Savvy Giving Design Coalition. Learn more about it here!
AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project
AWDB #164: Susan Wintersteen- Savvy Giving by Design
LuAnn University – Registration Open!
Exciting Windows! Panel: Ask Me Anything - Why I Joined, Why I Stay - December 12th
Other Shows:WTFP #291: Linda Woodard: From Interior Designer to Window Treatment Specialist, and WCAA Eastern Massachusetts President
WTFP #296: Lisa Jones: Full Circle from Struggling Business Owner to Atlanta Chapter WCAA President
Welcome to Window Treatments for Profit for another Bound by Business episode hosted by Jessica Harling.
In today’s episode, Jessica interviews Brandon Barton of K to Z Window Coverings based in Louisiana. Brandon is a a 25-year veteran of the window treatments industry who took over the family business from his grandparents—and currently works closely with his brother and his wife.
He’s here to share the lessons he’s learned from working with family, overcoming challenges, and carrying on the legacy passed down to him.
More About Brandon BartonK to Z Window Coverings is Louisiana-based company owned and operated by Brandon Barton, who was introduced into the window treatments industry by his grandparents. In 1998, Brandon opened his own business to service the Greater Baton Rouge area with custom window coverings, custom blinds, draperies, Plantation shutters, and interior window shades.
Today, K to Z Window Coverings is an in-home company; Brandon brings all samples and products directly to YOU in the comfort of your own home. This not only provides you with convenience and a stress free environment, but it also allows you to visualize the sample in your own space!
Connect with Brandon BartonWebsite
With unwavering conviction, Jessica Harling can break down complex decisions to simplify an action plan. Her dynamic problem-solving can confront potential obstacles proactively and energize any team, making others feel valued to achieve their ambitious company goals. She is the founder of Behind the Design, a People Operations company that enthusiastically collaborates with leadership to build dream teams! From recruiting to training and process development, their intuition for creating strong emotional connections discovers and nurtures rockstar talent with established streamlined processes that impact the company’s bottom line.
Connect with Jessica HarlingWebsite
The Power Talk Friday Tour
Watch the Docuseries!
http://www.luannnigara.com/cob
Connect with LuAnn NigaraLuAnn’s Website
LuAnn’s Blog
Power Talk Friday
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Resources MentionedThis podcast supports the Savvy Giving Design Coalition. Learn more about it here!
AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project
AWDB #164: Susan Wintersteen- Savvy Giving by Design
Exciting Windows! Panel: Ask Me Anything - Why I Joined, Why I Stay - December 12th
Welcome to Window Treatments for Profit. Today, I am excited to welcome Lisa Jones, owner of Lisa Jones Interiors and president of the Atlanta chapter of the WCAA.
Lisa started her business 25 years ago, but at her 17th she reached a breaking point—she decided either she was going to close up shop or make a big shift in her business. After joining the WCAA and listening to A Well Designed Business along with other industry podcasts, Lisa discovered how to transform her business and how to generate true profits. Today, she’s sharing how she got there and why the support along the way made all the difference in the world.
More About Lisa JonesLisa Jones is the owner of Lisa Jones Interiors, Inc., a custom soft furnishings workroom serving both retail clients as well as interior designers. She’s also a certified Window Treatment Specialist. Lisa started this business 25 years ago back in 1999 when she decided to leave her job as a legal assistant to be a stay-at-home mom for her girls. Lisa operates her business out of a studio on their small farm just south of Dalton, GA, serving clients mainly in the North Atlanta, Northwest Georgia and southeastern Tennessee area.
Lisa was one of the 2022 recipients of the Jill Robson Memorial Scholarship for a workroom.
She is also the recipient of multiple Vision Awards for both window treatment design and fabrication as well as slipcovers. In 2023, she had the honor of being the first person ever awarded the Workroom Professional certification from Workroom Tech. Lisa is a member of Exciting Windows, and this is Lisa’s 3rd year as the current president of the Atlanta Chapter of WCAA.
Connect with Lisa JonesWebsite
Houzz
This episode is sponsored by Exciting Windows!
What’s new with LuAnn NigaraThe Power Talk Friday Tour
Watch the Docuseries!
http://www.luannnigara.com/cob
Get The Goodies!For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn NigaraLuAnn’s Website
LuAnn’s Blog
Power Talk Friday
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Resources:This podcast supports the Savvy Giving Design Coalition. Learn more about it here!
AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project
AWDB #164: Susan Wintersteen- Savvy Giving by Design
FREE Exciting Windows! “Ask Me” Zoom Event
More Info on the WCAA!
BADG & Cooper Hewitt Event Info & Link to Reserve Tickets!
Other Shows:AWDB #1014 Power Talk Friday: Michele Williams: Mastery of Your Finances
AWDB #719: Peter Lang, Kimberly Merlitti, and Michele Williams: Financial Prep for Year-End- The Must Do’s
AWDB #424: Power Talk Friday: Re-Visiting Michele Williams’ Tips for Time Management
AWDB #395: Power Talk Friday: Michele Williams: Financial Health Checklist for Your Interior Design Business
AWDB #180: Power Talk Friday: Michele Williams Talks About Profit First and Why it Matters to You
AWDB #137: Michele Williams- Scarlet Thread Consulting- Actionable Tips for Time Management
WTFP #1 Tracie Bresnahan: Three Pillars for Success: Having Systems, Knowing Your Numbers and Delivering Quality.
WTFP #22 Ceil DiGuglielmo: Accepting Fear as My Constant Companion
WTFP #7 Jennifer Looney: How to Re-Establish Your Window Treatment Business in a New Location
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