When we think about the experience of work, one thing to consider is the space work happens in. And for many of us, the space we work in has changed since the pandemic, opening an opportunity for companies to rethink their approach to workspaces.

Meet Jeremy Neuner. Jeremy is the former CEO and co-founder of NextSpace, one of the first coworking spaces in the world. During Jeremy's time at NextSpace, he discovered that the experience of a space has as much to do with cultural norms and how the space is used as it does with the actual building design.

In this episode, Dart and Jeremy discuss how to use language, rituals, and iconography to foster community at work. They also discuss the challenges of replicating quirkiness at scale while retaining authenticity, creating spaces that bolster a knowledge economy, the current state of our workplaces post-COVID, and much more.

Topics Include:
- The NextSpace coworking model
- Selling people on a community
- Examples of language, ritual, and iconography in the workplace
- Designing workspaces
- Creating a culture of autonomy, choice, and flexibility
- Bonding versus bridging social capital
- Prioritizing connection and collaboration over convenience
- Google's experimentation with workspaces 
- And other topics…

Jeremy Neuner is the former CEO and co-founder of NextSpace, a collaborative coworking community where he and his team led the charge in the future of work. Jeremy is now the Startup Curriculum Lead and Head of Launchpad San Francisco at Google. Prior to this, he was a Navy pilot, a management consultant, and a local government official. Additionally, Jeremy spent time as a fellow at the Aspen Institute's Business and Society program where he studied the future of work with leaders of Fortune 500 companies.

Books Mentioned:
The Secret Lives of Buildings, by Edward Hollis: https://www.amazon.com/Secret-Lives-Buildings-Parthenon-Thirteen/dp/0312655363

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

In this episode, we are joined by Anu Gupta, a sought-after expert in breaking bias, behavior change, and well-being.

For the last 50 years or so, companies have spent billions of dollars and billions of hours trying to address the challenges of bias, inequity, diversity, and inclusion. Noticing this, Anu’s curiosity led him down a path to figure out why these companies weren’t making any headway.

What he realized is that the work of addressing bias is one of behavior change — behavior change of individuals, teams, and of organizations.

In this episode, Dart and Anu tackle the question of bias. They discuss what's being lost in our society, economy, and businesses because of bias, the difference between conscious and unconscious bias, the root causes of systemic racism in the U.S., interventions to measurably reduce bias in the workplace, the relationship between bias and belonging, and so much more.

Topics Include:
- Why should you care about bias as a leader
- Bias in the legal system
- Defining transitional justice
- Four foundations of mindfulness
- Examples of how biases are unique to different societies
- The Racial Empathy Gap
- Prosocial behavior
- PRISM — The Five Tools to Break Bias
- Corporate structure models for L3C’s and B Corps
- And other topics…

Anu Gupta is a lawyer, educator, scientist, and the Founder of BE MORE with Anu. He founded BE MORE in 2014 after seeing the social and financial harms of bias to individuals, organizations, and communities firsthand. He foresaw the numerous possibilities available when people have access to mindfulness practices and scientific wisdom. He synthesized his skills as an attorney, research scientist, and a meditation teacher to build programs centered on advancing equity and belonging unlike any that existed before.

A peer-reviewed author and the principal investigator behind BE MORE’s research, Anu is a sought-after expert in breaking bias, behavior change, and well-being. He has extensively written and spoken about this work, including on the TED stage, SXSW, the Oprah Conversation, Fast Company, and Newsweek. Prior to founding BE MORE, he worked as an attorney, a research scientist, and a middle school teacher in the United States, Europe, and Asia. Anu is a trained mindfulness and yoga teacher (500-hours) and his meditations can be found on the Insight Timer, Open, and the Ten Percent Happier meditation apps. He also serves as a Systems Designer for Penn State Dickinson Law’s Antiracist Development Institute (ADI).

REGISTER FOR THE BREAKING BIAS SUMMIT:
Nov 3 & 4, 2022: https://breakingbiassummit.vfairs.com/

Resources Mentioned:
BE MORE with Anu: https://bemorewithanu.com/
@bemorewithanu on all social channels
Harvard Implicit Association Test (IAT): https://implicit.harvard.edu/implicit/takeatest.html
Sapiens: A Brief History of Humankind, by Yuval Noah Harari: https://www.amazon.com/Sapiens-Humankind-Yuval-Noah-Harari/dp/0062316095

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Picture two cafes that serve precisely the same coffee. The first cafe has friendly baristas, comfortable seating, free WIFI, and great music. In the second cafe, the employees are bored, the music is bad, and the WIFI is slow.

Most of us would choose the first one. This is because our experience of a product goes far beyond the product itself - it's closely linked to the services that deliver it and how companies and customers co-create the value of that service.

These are a few of the fundamental insights of service science, an approach to service innovation co-created by today’s guest – Jim Spohrer.

In this episode, Dart and Jim discuss how service science can help us deliver a better experience of work. They provide examples of how service science has changed the work landscape as we know it, how service science leads to innovation, how AI will influence our experience of work in the near future, and much more.

Topics Include:
- Understanding service science
- The future of employee/employer engagements in our changing economy
- International Society of Service Innovation Professionals (ISSIP)
- The biggest service innovations in history
- Ethical concerns of artificial intelligence
- Digital twins, and how they’ll affect employees
- Servant leadership
- And other topics…

Jim Spohrer is the co-creator of service science and open-source, trusted AI. He is a retired IBM executive and is a member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP).

At IBM, he served as Director for Open Source AI/Data, Global University Programs, IBM Almaden Service Research, and CTO IBM Venture Capital Relations Group. At Apple, he achieved Distinguished Engineer Scientist Technologist (DEST) for authoring and learning platforms. After MIT (BS/Physics), he developed speech recognition systems at Verbex (Exxon), then Yale (PhD/Computer Science AI).

With over ninety publications and nine patents, awards include AMA ServSIG Christopher Lovelock Career Contributions to the Service Discipline, Evert Gummesson Service Research, Vargo-Lusch Service-Dominant Logic, Daniel Berg Service Systems, and PICMET Fellow for advancing service science. In 2021, Jim was appointed a UIDP Senior Fellow (University-Industry Demonstration Partnership).

Resources Mentioned:
Succeeding through service innovation: A service perspective for education, research, business and government https://www.ifm.eng.cam.ac.uk/uploads/Resources/080428cambridge_ssme_whitepaper.pdf

Books Mentioned:
-Service in the AI Era, by Jim Spohrer: https://www.amazon.com/Service-AI-Era-Architecture-Perspectives-ebook/dp/B0B2H87LFS
-Non-Zero: The Logic of Human Destiny, by Robert Wright: https://www.amazon.com/Nonzero-Logic-Destiny-Robert-Wright/dp/0679758941
-If Nothing Changes, Nothing Changes, by Nick Donofrio: https://www.amazon.com/If-Nothing-Changes-Donofrio-Story-ebook/dp/B0B178D91G
-The One Minute Manager by, Kenneth Blanchard: https://www.amazon.com/Minu

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Today we are featuring Tim Goldstein. Tim is a Neurodiverse Communications Specialist, educator, and public speaker. He has a background in tech and has worked with name brands like Chase Bank, Macy’s, Citizens Bank, and many others.

Tim's career took an interesting twist when he was diagnosed with autism at age 54. He has since gone on to become an advocate for neurodistinct employees – people who deviate from what would be considered neurotypical in the workforce.

Tim has spoken to groups like Microsoft Denver, Cornell University, the Stanford Autism at Work Group, the Society of Industrial and Occupational Psychologists, and many other organizations.

In this episode, Dart and Tim discuss neurodiversity and some of the advantages of ADHD and Autism. They discuss how work can be designed better to meet the needs of neurodistinct people, and the benefits companies stand to gain from doing so. They also discuss communication differences between cultures, how to recruit and retain diverse talent, the design of work experiences, and other topics.

Topics Include:
- Recruiting and retaining diverse talent
- Entrepreneurship and autism
- Faking "normalcy" at work
- Improving communication skills
- Tips for creating an inclusive work culture
- Defining belonging at work
- Communication tips for management
- And other topics...

Resources Mentioned:
NeuroCloudTM Survey: https://www.timgoldstein.com/blog/neurocloudsurvey
Geeks Guide To Interviews, by Tim Goldstein: https://www.amazon.com/Geeks-Guide-Interviews-Technical-Interview/dp/1542595215
Tim Goldstein’s personal website: https://www.timgoldstein.com/

Tim Goldstein is a Neurodiverse Communication Specialist who helps organizations overcome the business/technology communication gap. Using his Cloud Neurodiversity™ concept, Tim explains how this communication challenge comes from the way our brains are shaped and wired. 

Tim Goldstein is a Certified High-Performance Coach & Certified Master Presenter. He has spoken to groups like Microsoft Denver Dev Day, Cornell University class, Stanford Autism at Work group, Society of Industrial and Occupational Psychologists, multiple international companies, and peer-level presentations to senior executives.

In the tech world, Tim has architected, developed, refactored, and maintained MS SQL OLTP & BI Reporting systems for clients including Chase Bank, Macy's, Citizens Bank, Cigna, Vail Resorts, Physicians Health Partners, HealthGrades, Pearson, Harris Broadcast, Jeffco Schools, Experian, and many others.

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Donald Norman is perhaps the most influential design educator of all time. Don is often cited as the father of user interface design and user experience design. He is best known for his book The Design of Everyday Things and is set to release a new book early next year – Design for a Better World.

In his latest book, Don argues that design principles can provide solutions to many of the complex global problems we are currently facing.

In this episode, Dart and Don discuss how business leaders can shift to a more sustainable, and humanity-centered approach to business while maintaining a thriving economy. They discuss the impact design has on human behavior, the incredibly important role designers play in society, why everyday things are often designed poorly, and much more.

Topics Include:
- The difference between human-centered design and humanity-centered design
- Circular Economies
- Designing products and services with ecosystems in mind
- How product design can massively influence human behavior
- Training designers in sustainably
- How better regulation can help reduce negative externalities
- Don's experience working for Apple
- Work design
- And other topics…

Donald Norman is Distinguished Professor Emeritus of Cognitive Science and Psychology and founding director of the Design Lab at the University of California, San Diego. Business Week has named Don as one of the world’s most influential designers of all time. He was an Apple Vice President, has been an advisor and board member for numerous companies, and has three honorary degrees. His numerous books have been translated into over 20 languages.

Resources Mentioned:
Design for a Better World by Donald Norman: https://www.amazon.com/Design-Better-World-Sustainable-Humanity-Centered/dp/0262047950
The Design of Everyday Things by Donald Norman: https://www.amazon.com/Design-Everyday-Things-Revised-Expanded/dp/0465050654/
Emotional Design by Donald Norman: https://www.amazon.com/Emotional-Design-Love-Everyday-Things-ebook/dp/B005GKIYD4/
The Psychology of Everyday Things by Donald Norman:
https://www.amazon.com/Psychology-Everyday-Things-Don-Norman/dp/0465067093

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

In this bonus episode, we are sharing Dart Lindsley's guest appearance on The Cutting Edge, a public radio show hosted by Santa Cruz's former mayor Tim Fitzmaurice.

Tim and Dart discuss the genesis of Work for Humans, Dart's background and how it lead him to the management philosophy behind work for humans, the reimagining of work that is currently taking place worldwide, and much more.

Topics Include:
- The kind of work Dart does for Google
- The complexity of work and how it integrates into our lives
- What we've gotten wrong about work
- The woes of modern HR
- Thinking of employees like customers
- Responses to the anti-work movement
- Freedom of choice when choosing a job
- Using design principles to design work
- Dart's forthcoming book
- And other topics...

Resources Mentioned:
Design Your Life by Dave Evans: https://designingyour.life/the-book/
Clayton Christensen: https://claytonchristensen.com/

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Work culture is changing, and it's changing fast. The old norms of toughing it out and sticking with a new job are fast being replaced by notions of employee autonomy and choice. A recent survey from the Muse found that 80% of active job seekers believe quitting a new job in less than 6 months is acceptable if it doesn’t live up to expectations. In the modern workplace, it is workers who are pushing the envelope, and they are doing it with their feet.

Joining us today is Shayla Thurlow, VP of People and Talent Acquisition at The Muse – a platform with 7 million monthly users that helps people find work that matters to them by matching job seekers with coaches, career advice, and employers. Unlike other sites that focus largely on skills, the Muse is focused on things like values, purpose, and culture.

In this episode, Dart and Shayla discuss the experience of “Shift Shock”, what job seekers are saying is the most important feature they are looking for in their next job, what flexibility in the workplace really means, how HR professionals can approach this new landscape, and much more…

Topics Include:
- Defining shift shock, and how to avoid it with new hires
- Modernizing HR technology
- Questioning the emphasis we've placed on grit
- What employees really mean by work-life balance
- How candidates are choosing jobs today
- Importance of offering learning and growth opportunities
- Advice for HR professionals
- And other topics...

Shayla Thurlow is the VP of People and Talent Acquisition at The Muse, a company that is serving as the go-to destination for the next-gen workforce to research companies and careers. With nearly two decades of experience in human resources, Shayla is passionate about creating workplace cultures where employees can thrive. Before joining The Muse, Shayla worked in various industries and has held roles in many areas, including talent acquisition, diversity and inclusion, performance management, and leadership training and development.

Resources Mentioned:
The Muse’s Shift Shock survey: https://www.themuse.com/advice/shift-shock-muse-survey-2022
The New Rules of Work by Kathryn Minshew and Alex Cavoulacos: https://www.themuse.com/thenewrulesofwork

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Two-sided markets are revolutionizing the way we do business, and in time, it may revolutionize the way we think about employees as well.

Dartmouth Professor Geoffrey Parker has spent years researching and writing about platform business strategies that leverage two-sided markets like eBay, Airbnb, and Uber.

Geoffery is the co-developer of the theory of two-sided markets, the co-author of Platform Revolution, and has made significant contributions to the field of network economics and strategy. 

In this episode, Dart and Geoffrey talk about employees as outside producers at one end of a multi-sided market, how to optimize choice and non-monetary micro-economies in the workplace, the pros and cons of salary-based work, how to attract employees beyond money and benefits, and much more.

Topics Include:
- The history of multi-sided markets
- How to attract the kind of work you want within a company 
- Calculating lifetime value and churn
- Improving employee retention
- What people really want from work
- Building the kind of work people want
- Pros and cons of online work vs on-premises 
- The unintended consequences of viewing employees as inputs to production
- And other topics…

Geoffrey Parker is a professor of engineering at the Thayer School of Dartmouth College, where he also serves as director of the Master of Engineering Management Program. Before joining Dartmouth, Geoffrey was a professor of management science at the A. B. Freeman School of Business at Tulane University and served as Director of the Tulane Energy Institute.

Geoffrey is also a visiting scholar and fellow at the MIT Initiative for the Digital Economy where he co-chairs the annual MIT Platform Summit and the annual BU Platform Research Symposium, and he is a fellow at the Luohan Academy and the Stanford Digital Economy Lab. As well as co-authoring the book Platform Revolution, Geoff is the co-developer of the theory of two-sided markets and has made significant contributions to the field of network economics and strategy.

Resources Mentioned:
Geoffrey’s Website: ​​https://ggparker.net/
Barry Schwartz on Work For Humans: https://www.buzzsprout.com/1949517/11170487

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

What comes to mind when you hear the word power? Whether or not you’re ambivalent about the idea of power, there’s no denying its role in the workplace.

From bureaucracy and hierarchy to performance reviews and incentive plans, power dynamics are on full display in the workplace. So how can we show up powerfully at work and wield influence within our organizations?
 
Dr. Jeffrey Pfeffer is a professor of organizational behavior at the Stanford University Graduate School of Business. He's the author of many books including The Human Equation, Dying For Paycheck, and most recently The 7 Rules of Power: Surprising–but True–Advice on How to Get Things Done and Advance Your Career.
 
In this episode, Dart and Jeffrey discuss the thesis of Jeffrey’s recent book The 7 Rules of Power. They discuss the relationship between power and formal titles, how leaders rise to the top, how to gain power and influence, how companies can generate higher profits by putting people first, and much more.

Topics Include:
- Why people are ambivalent about power
- Defining power, influence, and control
- The purpose of power 
- Dying for a paycheck
- The knowing-doing gap
- Gaining influence with powerful people
- The modern plight of HR departments
- And other topics…

Jeffrey Pfeffer is the Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University, where he has taught since 1979. Before Stanford, Jeffrey taught at the University of California, Berkeley, and the University of Illinois. Jeffrey has been a visiting professor at Harvard Business School, London Business School, Singapore Management University, and IESE in Barcelona. He has given talks in 39 countries and received an honorary doctorate from Tilburg University in The Netherlands.

He currently writes a twice-monthly column for Fortune.com, and in the past has written for Business 2.0, the CEIBS Business Review (China), Capital Magazine (Turkey), and for numerous other blogs in the U.S. He is also the author of several books including the Human Equation, The Knowing-Doing Gap, Dying for a Paycheck, Hard Facts, Managing with Power, and the 7 Rules of Power. Jeffrey currently serves on the board of Berlin Packaging and a nonprofit, Quantum Leap Healthcare

Resources Mentioned:
7 Rules of Power by Jeffrey Pfeffer: https://www.amazon.com/Rules-Power-Surprising-but-True-Advice-Advance-ebook/dp/B09FPGBG22
The Human Equation by Jeffrey Pfeffer: https://www.amazon.com/Human-Equation-Building-Profits-Putting/dp/0875848419
The No Asshole Rule by Robert Sutton: https://www.amazon.com/The-No-Asshole-Rule-audiobook/dp/B000NOKBYS
Influence by Robert B. Cialdini: https://www.amazon.com/Influence-Psychology-Persuasion-Robert-Cialdini/dp/006124189X  

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.

Inspiring individual or organizational change is one of the hardest things for any leader or manager to accomplish.

According to Shalini Verma, a high-energy leader at Google who practices trauma-informed management, it's not about the process or the tools. That’s the easy stuff. In her opinion, the ability to drive individual and organizational change starts with a single thread: self-awareness.

In this episode, Dart and Shalini discuss the fundamentals of trauma research and how it lends itself to management. They discuss practical ways to implement trauma-informed management, how to deal with automatic responses that stem from trauma, why empathy is the key to inclusive product design, trauma as a path of evolutionary development, and much more.

Topics Include:
- Defining trauma
- How trauma shows up in the workplace
- Trauma-informed management
- Practical applications of trauma-informed management
- How to become more self-aware
- How to heal from trauma
- The connection between awareness of the body and anxiety 
- How to make better decisions
- Inclusive product design
- And other topics...

Shalini Verma is the ​​Global Lead of Technical Program Management at Google, helping to improve all of Googles products through global developer tools and frameworks. Named to Crain Magazine's Tech 50 - Top Technology talent, her career has transitioned from roles in process, to product, to leadership development. She is an MIT and Harvard Business School graduate.

Whether leading non-profit or for-profit organizations, her passion is to inspire leaders to transform themselves and the world. She has spent the last ten years discovering and developing tools through cross-pollination, collaboration, and experimentation across industries, age groups, and methodologies.

Resources Mentioned:
Listening to your heart might be the key to conquering anxiety: https://www.wired.co.uk/article/sarah-garfinkel-interocept
The Enneagram Prison Project: https://enneagramprisonproject.org/

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.