Your clients are secretly unhappy…

 

How many times have YOU gone to a Salon and thought “they just don’t do it exactly how I like!”? So you go home and you re-curl your hair, maybe give it another trim, scrub your brows trying to take some of the tint off… 

 

Your clients are doing the exact same thing when they leave your Salon!

 

And yes, at the end of the appointment we ask what they think and they say they love it and it’s perfect, but have you ever thought they just don’t want to offend you? That maybe they’re hoping if they can nudge you each appointment to go a little bit lighter or a little bit shorter that one day you will ACTUALLY give them what they want? 

 

9 out of your 10 clients are training you! Which means as an industry, we need to get better at consultations. 

 

I’m excited to share this conversation I had with Richard from The Hair App, who knows everything about nailing the consultation process.

 

Here is Your Client is Secretly Unhappy

 

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