In today’s increasingly polarized world, even a casual mention of politics or differing opinions at work can escalate tensions. Roy Abdo, CEO of Digital Revamp, shares communication and storytelling tips for leading with civility and empathy — like sharing personal narratives, using more thoughtful and inclusive language, and distinguishing between perspective and perception — to help diffuse disagreements when they inevitably arise. 

Resources from this episode: Civility Index Results https://www.shrm.org/topics-tools/research/latest-civility-index-results 

Civility Starter Kit: https://www.shrm.org/topics-tools/topics/civility 

Member-Exclusive – Internal Messaging Bonus: http://shrm.org/topics-tools/flagships/all-things-work/internal-messaging-civility 

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