Coaching for Leaders

136: How to Create Connections in Small Moments, with Douglas Conant

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Douglas Conant: TouchPoints
  • Founder, Conant Leadership (Facebook) (Twitter)
  • Former CEO, Campbell Soup and President of Nabisco
  • Author with Mette Norgaard of the New York Time Bestseller TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments*

    • “The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant

    Doug’s TouchPoint framework

    • Ask first, “How can I help?”
    • 1. Listen intently to what’s said and not said
    • 2. Frame the issue so you understand the context in which the person is looking for your help
    • 3. Help them advance the agenda
    • Ask at the end, “How did it go?”

      • Doug mentioned the book Talent is Overrarted by Geoff Colvin*

      Check out these two articles from Doug

      • Turn Your Next Interruption Into An Opportunity
      • What Losing My Job Taught Me About Leading

        • Doug’s book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments*

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        Coaching for LeadersBy Dave Stachowiak
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